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- Tasks: Be the go-to person for customers, managing vehicle check-ins and ensuring top-notch service.
- Company: Join a well-established franchised dealer group with a strong reputation in the automotive industry.
- Benefits: Enjoy perks like enhanced annual leave, discounted car schemes, and a company apartment in Spain!
- Why this job: This role offers career growth, a supportive culture, and the chance to make a real impact.
- Qualifications: Experience in a similar role at a franchised dealership is essential.
- Other info: Work Monday to Friday with occasional Saturday mornings; salary starts at £28k plus bonuses.
The predicted salary is between 21000 - 35000 £ per year.
Our client, a well-established franchised dealer group, is looking to recruit an experienced Service Advisor. As a Service Advisor, you will be the first point of contact for customers in the Aftersales department. You will check vehicles in and out, liaise with your customers ensuring the best possible customer experience and securing future work as necessary. You will deal with customers' requirements for service and repair work in an efficient and courteous manner.
Your responsibilities will include:
- Carrying out systematic follow-up, up-sell, and prospecting activities to maintain and build the volume of work for the service department.
- Promoting additional products and services.
- Working with the Workshop Controller and the Service Manager.
You will have experience in the role, ideally within a franchised car dealership. Further training and development opportunities are available, along with huge career prospects.
Working hours/days: Mon - Fri - 8am to 6pm | 1 in 2 Saturday mornings
Salary: £28k Basic + Bonus
Company Benefits:
- Enhanced Annual Leave
- Company Sick Pay
- Career Development
- Time and a half for Overtime
- Long Service Awards
- Discounted Car Schemes
- Discount and Saving Scheme
- Staff Retention Rewards
- Employee of the Month
- Company Events and Gifts
- Company Apartment in Spain for you and your family
- Bonus & Commission
- Pension Options
- Free Flu Jabs and Eye Tests
- Confidential Wellness Support
- Free Tea and Coffee
Who are you applying to? The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long-standing relationships. If you are a skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant!
Unfortunately, due to the volume of applications we receive, we can only respond to candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission.
Service Advisor employer: The Solution Automotive Limited
Contact Detail:
The Solution Automotive Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the specific services and products offered by the dealership. This knowledge will help you engage confidently with customers and demonstrate your understanding of their needs during the interview.
✨Tip Number 2
Prepare to discuss your previous experience in customer service, particularly in a motor dealership setting. Highlight any successful strategies you've used for upselling or maintaining customer relationships, as these are key aspects of the Service Advisor role.
✨Tip Number 3
Showcase your communication skills by practising how you would handle common customer queries or complaints. Being able to articulate your approach to resolving issues will set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of the dealership if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Service Advisor, particularly in a franchised car dealership. Emphasise your customer service skills and any specific achievements in upselling or customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your understanding of the role. Mention how your previous experiences align with the responsibilities outlined in the job description.
Highlight Customer Interaction Skills: Since the role involves being the first point of contact for customers, emphasise your communication skills and ability to handle customer inquiries efficiently. Provide examples of how you've successfully managed customer relationships in the past.
Showcase Your Knowledge of the Industry: Demonstrate your understanding of the automotive sector and the importance of aftersales services. Mention any relevant training or certifications you have that would benefit the service department.
How to prepare for a job interview at The Solution Automotive Limited
✨Know the Company
Before your interview, take some time to research the franchised motor dealership. Understand their values, services, and any recent news. This will help you tailor your answers and show genuine interest in the company.
✨Demonstrate Customer Service Skills
As a Service Advisor, customer interaction is key. Prepare examples from your past experience where you provided excellent customer service, resolved issues, or upsold products. This will highlight your suitability for the role.
✨Prepare for Common Questions
Anticipate questions related to your experience in the automotive industry, particularly in a franchised dealership. Be ready to discuss how you handle customer complaints, manage follow-ups, and promote additional services.
✨Show Enthusiasm for the Role
Express your passion for the automotive industry and your eagerness to contribute to the service department. Employers appreciate candidates who are not only qualified but also genuinely excited about the opportunity.
