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- Tasks: Assist customers with service and vehicle repairs, ensuring satisfaction and clear communication.
- Company: Join The Solution Automotive Recruitment, a trusted name in the UK Motor Trade since 1999.
- Benefits: Competitive salary with OTE, supportive work environment, and opportunities for training.
- Why this job: Be part of a reputable dealership, enhancing customer experiences in the automotive industry.
- Qualifications: Strong communication skills and knowledge of warranty procedures required; training provided.
- Other info: Flexible working hours with occasional Saturday shifts; apply with your CV to get started!
The predicted salary is between 30000 - 37400 £ per year.
Senior Service Advisor
Franchised Motor Dealership
An exciting opportunity has arisen for a Senior Service Advisor to join one of the best employers in the motor industry at their main franchised car dealership.
Salary: Basic – £30,000 | OTE – £37,400
Working Hours: Monday – Friday 8.30am – 5.30pm | Saturdays – 8.30am – 12.30pm (1 in 3)
The Job:
– To handle customer requirements for service and vehicle repairs in an efficient and courteous manner to ensure a high standard of customer satisfaction.
– To ensure customer requirements are fully understood and communicated in an effective manner to other members of the department.
– To record vehicle details and service histories accurately and effectively operate a customer follow-up system.
– Planning the optimum utilisation of workshop capacity in co-operation with the Service Manager and Workshop Controller.
Experience, Qualifications and Training:
– Ability to communicate clearly and concisely with customers and other staff members.
– Up-to-date knowledge of warranty procedures and documentation.
– Maintain knowledge of warranty, customer care and goodwill procedures, and thorough knowledge of manufacturer\’s information bulletins and service information.
– Completion of manufacturer training courses as appropriate.
If this sounds like you, we would love to hear from you, please apply with an up to date CV and we will be in touch to discuss your application further.
Who are you applying to?
The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you\’ll be dealing with a person, not just a consultant!
Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission
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Senior Service Advisor employer: The Solution Automotive Limited
Contact Detail:
The Solution Automotive Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Advisor
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in the automotive industry. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated, which is crucial for a Senior Service Advisor role.
✨Tip Number 2
Network with professionals in the motor trade, especially those who work in service departments. Attend industry events or join online forums to connect with others, as personal recommendations can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare for potential interview questions by practising how you would handle various customer service scenarios. Being able to articulate your problem-solving skills and customer care approach will set you apart from other candidates.
✨Tip Number 4
Research the specific dealership you are applying to. Understanding their values, customer service philosophy, and any recent news can help you tailor your conversation during interviews, showing that you are genuinely interested in being part of their team.
We think you need these skills to ace Senior Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and the automotive industry. Emphasise any previous roles where you handled customer requirements or worked in a service advisor capacity.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your understanding of warranty procedures, customer care, and your ability to communicate effectively with both customers and team members.
Showcase Relevant Skills: In your application, clearly outline your skills related to planning workshop capacity and managing service histories. Use specific examples from your past work to demonstrate these abilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Senior Service Advisor role.
How to prepare for a job interview at The Solution Automotive Limited
✨Know Your Customer Service Skills
As a Senior Service Advisor, you'll need to demonstrate your ability to handle customer requirements efficiently. Prepare examples of how you've successfully managed customer interactions in the past, focusing on your communication skills and problem-solving abilities.
✨Familiarise Yourself with Warranty Procedures
Make sure you have a solid understanding of warranty procedures and documentation. Brush up on any relevant manufacturer training courses you've completed, as this knowledge will be crucial during the interview.
✨Showcase Your Teamwork Abilities
The role requires effective communication with other staff members. Be ready to discuss how you've collaborated with colleagues in previous roles, particularly in planning and utilising workshop capacity.
✨Research the Company
Take some time to learn about the dealership and its reputation in the motor industry. Understanding their values and what makes them one of the best employers will help you tailor your responses and show genuine interest in the position.