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- Tasks: Drive customer satisfaction and retention through engaging calls and upselling products.
- Company: Prestigious car dealership with a focus on excellence and teamwork.
- Benefits: Competitive salary, commission, 25 days holiday, and discounts on retail shopping.
- Why this job: Join a successful team and make a real impact in customer service.
- Qualifications: Previous experience in sales or similar roles is essential.
- Other info: Enjoy training opportunities, social events, and a supportive work environment.
The predicted salary is between 12 - 16 £ per hour.
Our client is looking to recruit a part-time Aftersales Retention Executive for their prestigious car dealership. The objective of the position is to drive work into the Aftersales department to increase profitability, making inbound and outbound calls to existing owners with customer satisfaction and retention being the main focus.
The successful candidate will be an excellent communicator who is driven, has an outstanding telephone manner and can demonstrate the following qualities and knowledge:
- Passion for customer service
- Ability to manage own workload
- Enthusiastic
- Ability to work under pressure
- Able to work as part of a team whilst using own initiative
- Maximise business opportunity, upselling products
- Accurate data inputting
- Self-motivated and target driven
- Adhering to brand standards
Previous experience in this or a similar role is essential, and a sales background would be a distinct advantage.
Working days are Monday, Tuesday and Friday 8:00am - 5:30pm, with Saturday mornings 8:30am - 12:30pm on a rota basis paid at overtime.
£22,760 Basic (Pro-rata) plus OT for Saturday mornings, £12.5k Commission (Pro-rata) Uncapped.
As you will be working with a highly successful and award-winning Retailer, the position offers:
- 25 days holiday (plus bank holidays), additional day’s holiday on your birthday - pro-rata for part-time employment
- Discount retail shopping platform
- Preferential family rates within the brand
- Company pension scheme
- Death in Service policy
- Work wear supplied
- Childcare voucher scheme
- Cycle to work scheme
- Training, coaching and development funded
- Incentives and rewards
- Free tickets to local and national events
- Staff social events
- On site car parking
Interested? Apply today with an up to date CV.
Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission.
Part Time Aftersales Retention Executive in Preston employer: The Solution Automotive Limited
Contact Detail:
The Solution Automotive Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Aftersales Retention Executive in Preston
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show genuine interest when you reach out.
✨Tip Number 2
Practice your phone skills! Since this role is all about communication, try role-playing with a friend or family member. Focus on being friendly, enthusiastic, and clear in your delivery.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Part Time Aftersales Retention Executive in Preston
Some tips for your application 🫡
Craft a Stellar CV: Make sure your CV is up-to-date and highlights your relevant experience in customer service and sales. Tailor it to showcase how your skills align with the Aftersales Retention Executive role – we want to see your passion for customer satisfaction shine through!
Nail Your Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for this role. Keep it concise, but make sure to express your enthusiasm for the position and how your previous experience makes you a great candidate. We love a bit of personality!
Show Off Your Communication Skills: Since this role involves a lot of phone work, it’s crucial to demonstrate your excellent communication skills in your application. Use clear and engaging language, and don’t shy away from showcasing any relevant achievements that highlight your ability to connect with customers.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It streamlines the process for us and ensures your application lands in the right hands. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at The Solution Automotive Limited
✨Know Your Customer Service Stuff
Since the role is all about customer satisfaction and retention, brush up on your customer service skills. Think of examples from your past experiences where you’ve gone above and beyond for a customer. This will show that you’re passionate about providing excellent service.
✨Show Off Your Communication Skills
As an Aftersales Retention Executive, you'll be making lots of calls. Practice your telephone manner before the interview. You might even want to do a mock call with a friend to get comfortable. Clear, friendly communication is key!
✨Demonstrate Your Sales Savvy
If you have a sales background, make sure to highlight it! Prepare to discuss how you've successfully upsold products or services in the past. This will help you stand out as someone who can maximise business opportunities.
✨Be Ready to Talk Teamwork and Initiative
This role requires both teamwork and the ability to work independently. Think of specific instances where you’ve worked well in a team and also times when you’ve taken the initiative. Being able to balance both will show you’re the right fit for the dealership.
