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- Tasks: Lead the front of house team and enhance customer experience in a busy dealership.
- Company: Dynamic franchised motor dealership with a focus on growth and development.
- Benefits: Competitive salary, OTE earnings, training opportunities, and career progression.
- Other info: Join a team that values innovation and offers excellent career growth potential.
- Why this job: Step up your career from Senior Service Advisor to management in a supportive environment.
- Qualifications: Experience in a service department at a franchised motor dealership is essential.
The predicted salary is between 35000 - 35000 £ per year.
Our client is looking to recruit a strong and passionate Front of House Manager. Your key role will be to oversee the Service Advisors, and everything front of house, maximising profitability through various methods. In addition to this, you will assist the Service Advisors as and when required, effectively deal with any customer issues and complaints.
The ideal applicant MUST have current experience within a service department of a franchised motor dealership.
Working hours/days: Monday to Friday 8am - 5.30pm
Salary: £35k Basic | £42,300 OTE
Your main responsibilities will include:
- To meet and exceed customer expectations in a customer focused environment.
- Be the first point of contact for customer queries and feedback within the department.
- Regularly review processes for improvement and monitor and working to monthly, quarterly and annual targets.
- Organise and prioritise work effectively to achieve targets in a timely and efficient manner.
- Responsible for the day to day running of the service reception and service advisors.
You will also assist with the Service Manager with their day to day duties as this role is very much a stepping stone to further your career from a Senior Service Advisor to management! This role would be a great position for a Senior Service Advisor, looking to take the next step in their career. You should have the drive and leadership skills to push the department forward, implementing new ideas along the way. A successful Front of House Manager must have the ability to work effectively in what can be a high pressurised environment.
There are also many other benefits our client is offering, but most importantly are the further training and development career prospects as a Front of House Manager.
Interested? Apply in confidence today!
Front of House Manager in Preston employer: The Solution Automotive Limited
Contact Detail:
The Solution Automotive Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager in Preston
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the hunt for a Front of House Manager role. You never know who might have the inside scoop on an opening!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and team management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've improved processes or handled customer complaints effectively. This will demonstrate your ability to thrive in a high-pressure environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that dream job!
We think you need these skills to ace Front of House Manager in Preston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Front of House Manager role. Highlight your experience in service departments and any leadership roles you've had. We want to see how you can bring your skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience aligns with our needs. We love seeing genuine enthusiasm for the position.
Showcase Your Customer Service Skills: Since customer satisfaction is key, make sure to include examples of how you've exceeded customer expectations in previous roles. We want to know how you handle complaints and turn them into positive experiences!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at The Solution Automotive Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of the motor dealership industry, especially around service departments. Understand the key metrics that drive profitability and customer satisfaction, as these will likely come up in conversation.
✨Showcase Your Leadership Skills
As a Front of House Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experience where you've successfully managed a team or resolved conflicts, as this will show your potential employer that you're ready for the role.
✨Customer Focus is Key
Be ready to discuss how you handle customer complaints and feedback. Think of specific instances where you've turned a negative experience into a positive one, as this will highlight your customer service skills and commitment to exceeding expectations.
✨Ask Smart Questions
Prepare thoughtful questions about the dealership's processes and goals. This shows your genuine interest in the role and helps you understand how you can contribute to their success. Plus, it gives you a chance to assess if the company is the right fit for you!