At a Glance
- Tasks: Lead the front of house team and enhance customer experience in a busy dealership.
- Company: Dynamic franchised motor dealership with a focus on growth and development.
- Benefits: Competitive salary, OTE potential, training opportunities, and career progression.
- Other info: Join a team that values innovation and offers excellent career growth prospects.
- Why this job: Step up your career from Senior Service Advisor to management in a supportive environment.
- Qualifications: Experience in a service department at a franchised motor dealership is essential.
The predicted salary is between 35000 - 35000 £ per year.
Our client is looking to recruit a strong and passionate Front of House Manager. Your key role will be to oversee the Service Advisors, and everything front of house, maximising profitability through various methods. In addition to this, you will assist the Service Advisors as and when required, effectively deal with any customer issues and complaints. The ideal applicant MUST have current experience within a service department of a franchised motor dealership.
Working hours/days: Monday to Friday 8am - 5.30pm
Salary: £35k Basic | £42,300 OTE
Your main responsibilities will include:
- To meet and exceed customer expectations in a customer focused environment.
- Be the first point of contact for customer queries and feedback within the department.
- Regularly review processes for improvement and monitor and working to monthly, quarterly and annual targets.
- Organise and prioritise work effectively to achieve targets in a timely and efficient manner.
- Responsible for the day to day running of the service reception and service advisors.
You will also assist with the Service Manager with their day to day duties as this role is very much a stepping stone to further your career from a Senior Service Advisor to management! This role would be a great position for a Senior Service Advisor, looking to take the next step in their career. You should have the drive and leadership skills to push the department forward, implementing new ideas along the way. A successful Front of House Manager must have the ability to work effectively in what can be a high pressurised environment.
There are also many other benefits our client is offering, but most importantly are the further training and development career prospects as a Front of House Manager. Interested? Apply in confidence today!
Front of House Manager in Liverpool employer: The Solution Automotive Limited
As a Front of House Manager at our franchised motor dealership in the Pendle area, you will thrive in a dynamic and customer-focused environment that prioritises employee growth and development. With a competitive salary package and opportunities for further training, this role not only allows you to lead a dedicated team but also serves as a stepping stone towards management positions within the automotive industry. Join us to be part of a supportive work culture that values innovation and excellence in service delivery.
Contact Details:
The Solution Automotive Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Manager in Liverpool
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Solution Automotive Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Solution Automotive Limited
Don't be shy about reaching out to The Solution Automotive Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House Manager in Liverpool
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Solution Automotive Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Solution Automotive Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
