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For Companies At a Glance
- Tasks: Lead a dynamic after-sales team and drive service excellence.
- Company: Major automotive organisation on the beautiful Isle of Man.
- Benefits: Up to £80,000 salary, £110,000 OTE, and full relocation support.
- Why this job: Shape the future of after-sales and make a real impact.
- Qualifications: Experience in leading large teams and handling complex customer issues.
- Other info: Great career progression opportunities in a supportive environment.
The predicted salary is between 57600 - 84000 £ per year.
Franchised Motor Dealership - Isle of Man
£80,000 Basic £110,000 OTE Relocation Support
Lead a High-Performing, Large-Scale After-Sales Operation
Are you an experienced After-Sales Leader ready to take on a career-defining management role? Do you thrive in large-team environments, driving service excellence, operational performance, and customer satisfaction at scale? This is a rare opportunity to join a major organisation on the Isle of Man, taking full ownership of a sizeable after-sales division with responsibility for service delivery, customer experience, and team leadership.
The Opportunity
This isn’t just another after-sales role - this is a strategic leadership position heading up a large, multi-function team responsible for delivering outstanding service across a well-established customer base. You’ll shape the future of the department, improve processes, enhance performance, and embed a culture of excellence across the entire operation. Relocation support is provided for the right candidate, making this a fantastic opportunity to transition into an exciting new chapter on the island.
Key Responsibilities
- Lead, manage and develop a large after-sales team across multiple functions
- Take ownership of the full after-sales lifecycle: service, repairs, warranty, escalation & customer experience
- Drive performance improvements across KPIs, SLAs, and team productivity
- Oversee complex service operations, ensuring first-class customer satisfaction
- Work cross-departmentally with Sales, Technical, Operations and Senior Leadership
- Deliver service excellence that protects and enhances brand reputation
- Implement strategic improvements across systems, processes, and communication flows
- Manage budgets, reporting, and high-level stakeholder relationships
- Foster a positive, high-performance team culture
Ideal Candidate Profile
You will be someone who:
- Has led large after-sales, customer service, operations, or service delivery teams
- Brings strong leadership skills and experience in high-pressure environments
- Can confidently handle escalations, complex issues, and senior-level decision-making
- Understands service operations, warranty processes, complaints handling, and customer experience
- Can transform and elevate an after-sales function through structure, clarity and innovation
- Communicates confidently at all levels - from customers to board-level stakeholders
- Thrives in an environment where you can own the department and make an impact
Industry experience could include: automotive, engineering, technical products, machinery, consumer goods, manufacturing or any service-driven sector.
Package & Benefits
- Up to £80,000 basic salary
- £110,000 OTE
- Full relocation support for candidates moving to the Isle of Man
- Career progression opportunities within a long-established business
- Leadership autonomy and the ability to shape the department
How to Apply
If you’re a strong leader ready to make a major impact in a senior after-sales role, we want to hear from you.
Who are you applying to? The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you’ll be dealing with a person, not just a consultant!
Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission.
Aftersales Manager in Isle of Man employer: The Solution Automotive Limited
Contact Detail:
The Solution Automotive Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager in Isle of Man
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the hunt for an Aftersales Manager role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its after-sales operations. Understand their KPIs and SLAs, and think about how you can drive performance improvements. This will show you're not just interested in the role, but that you're ready to make an impact from day one.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've led large teams and handled complex issues. Highlight your experience in transforming after-sales functions and how you’ve fostered a high-performance culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re here to support you every step of the way in landing that dream job on the Isle of Man.
We think you need these skills to ace Aftersales Manager in Isle of Man
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Manager role. Highlight your leadership experience and any relevant achievements in after-sales or customer service. We want to see how you can drive performance and enhance customer satisfaction!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this strategic leadership position. Share specific examples of how you've improved processes and led teams to success in the past.
Showcase Your Industry Knowledge: Demonstrate your understanding of the automotive or service-driven sector in your application. Mention any relevant experience with warranty processes, complaints handling, or service operations that aligns with the role's requirements.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. This way, we can easily track your application and ensure it gets the attention it deserves. Don’t miss out on this fantastic opportunity!
How to prepare for a job interview at The Solution Automotive Limited
✨Know Your Numbers
Before the interview, brush up on key performance indicators (KPIs) and service level agreements (SLAs) relevant to after-sales management. Be ready to discuss how you've driven improvements in these areas in your previous roles.
✨Showcase Leadership Experience
Prepare specific examples of how you've led large teams in high-pressure environments. Highlight your ability to handle escalations and complex issues, as well as how you foster a positive team culture.
✨Understand the Customer Journey
Familiarise yourself with the full after-sales lifecycle, from service and repairs to warranty processes. Be prepared to discuss how you can enhance customer experience and satisfaction based on your past experiences.
✨Communicate with Confidence
Practice articulating your thoughts clearly and confidently, especially when discussing your strategic vision for the department. Remember, you'll need to communicate effectively with everyone from customers to senior stakeholders.
