At a Glance
- Tasks: Support the Aftersales Manager in running a successful service department and enhancing customer satisfaction.
- Company: Join a leading franchised motor dealership with a strong reputation in the automotive industry.
- Benefits: Competitive salary, generous leave, pension scheme, and employee discounts.
- Other info: Enjoy ongoing training and excellent career progression opportunities.
- Why this job: Take your career to the next level while making a real impact on customer experiences.
- Qualifications: Experience in a main franchised dealership and strong leadership skills required.
The predicted salary is between 38900 - 38900 £ per year.
An exciting opportunity has arisen for an experienced Assistant Aftersales Manager to join a successful main dealership representing one of the automotive industry's most recognised brands. Working closely with the Aftersales Manager, you will support the day-to-day running of the Service Department, helping to drive performance, maximise efficiency, and deliver an outstanding customer experience. This is a fantastic opportunity for someone with strong aftersales experience who is ready to take the next step in their career.
Key Responsibilities
- Support the effective management of the dealership's Aftersales operation.
- Lead, motivate and develop the service team to achieve departmental targets.
- Ensure the highest levels of customer satisfaction are maintained.
- Maximise departmental efficiency, productivity and profitability.
- Resolve customer concerns professionally and effectively.
- Support the achievement of key performance indicators and business objectives.
- Identify opportunities to improve processes and enhance performance.
About You
- Previous experience within a main franchised dealership is essential.
- Strong knowledge of aftersales operations.
- Full working knowledge of Keyloop/Kerridge.
- Proven track record of delivering excellent customer service.
- Strong leadership, organisational and communication skills.
- Ability to lead by example and inspire a team.
What's on Offer?
- Salary from £38,900, depending on experience.
- 45-hour working week.
- 33 days annual leave including bank holidays.
- Annual leave buy and sell scheme.
- Pension scheme and life assurance.
- Vehicle purchase scheme.
- Discounts on servicing, parts and repairs.
- Cycle to Work scheme.
- Paid volunteering day each year.
- Access to a wide range of employee discounts.
- Ongoing training, development and career progression.
If you have the experience, leadership skills and customer-focused approach we're looking for, we'd love to hear from you. Interested? Apply now or get in touch to find out more.
Locations
Assistant Aftersales Manager in Guildford, Surrey employer: The Solution Automotive Limited
Join a leading franchised motor dealership in the Epsom area, where we prioritise employee growth and satisfaction. With a strong focus on team development, excellent benefits including a generous leave policy, and a supportive work culture, we offer a rewarding environment for those looking to advance their careers in the automotive industry. Our commitment to customer excellence and continuous improvement ensures that you will be part of a dynamic team dedicated to achieving success together.
Contact Details:
The Solution Automotive Limited Recruitment Team
