At a Glance
- Tasks: Be the go-to person for customers, ensuring they have an amazing experience from start to finish.
- Company: Join a well-established automotive dealer that values teamwork and professional growth.
- Benefits: Competitive salary, performance bonuses, 33 days leave, and discounts on services.
- Other info: Enjoy long-term job security and comprehensive training in a friendly team.
- Why this job: Kickstart your career in a supportive environment with real opportunities for progression.
- Qualifications: 1 year of main dealer experience and a passion for customer service.
The predicted salary is between 32400 - 39600 £ per year.
Mon-Fri 9am-6pm, 1 in 2 Saturdays 8am-1pm
Salary from £29,879 DOE + Bonus + Excellent Benefits
Our client, a successful and well-established main dealer, is looking to recruit an experienced Service Advisor to join their friendly and supportive aftersales team. This is an excellent opportunity for someone with a strong customer service background and at least 1 year of main dealer experience who is looking for long-term career progression within a respected automotive group.
You'll be joining a business that genuinely values teamwork, communication and professional development. Each dealership operates like its own close-knit family, while also benefiting from the opportunities and stability of a larger dealer network.
As a Service Advisor, you will be the key link between customers and the workshop, ensuring every customer receives an outstanding experience from booking through to vehicle handover.
- Managing customer bookings and service enquiries
- Upselling additional work where appropriate
- Working to deadlines in a busy aftersales environment
- Delivering exceptional customer service at all times
- A minimum of 1 year's main dealer Service Advisor experience
- Experience within a customer service or sales environment
- The ability to work as part of a team while taking ownership of customer relationships
- A proven track record of delivering outstanding customer service
Salary & Bonus
- Starting salary from £29,879 depending on experience
- Performance-related bonus scheme
- 33 days annual leave including bank holidays
- Annual leave purchase and sale scheme
- Pension scheme and life assurance
- Discounts on service, bodyshop and parts
- Cycle to Work scheme
- Access to the Perks at Work discount platform
Training & Development
- Comprehensive training and development programme
- Genuine career progression opportunities within a major dealer group
- Long-term job security and support from an experienced management team
SERVICE ADVISOR ~ CUSTOMER SERVICE in Cockermouth employer: The Solution Automotive Limited
Join a highly regarded main dealer as a Mobile Vehicle Technician in the vibrant Edinburgh area, where you will enjoy exceptional career progression and an industry-leading package. With flexible working hours, generous annual leave, and unique benefits like a vehicle purchase scheme and toolbox insurance, this role offers a rewarding work culture that prioritises employee growth and well-being. Embrace the opportunity to enhance your skills with IMI Level 3 training in Electric Vehicle Maintenance while being part of a supportive team dedicated to delivering high standards of service.
Contact Details:
The Solution Automotive Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land SERVICE ADVISOR ~ CUSTOMER SERVICE in Cockermouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Solution Automotive Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Solution Automotive Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace SERVICE ADVISOR ~ CUSTOMER SERVICE in Cockermouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Solution Automotive Limited:Your cover letter is your chance to shine! Tell us why you want to work at The Solution Automotive Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Solution Automotive Limited!
How to prepare for a job interview at The Solution Automotive Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
