At a Glance
- Tasks: Lead a dynamic team, ensuring top-notch customer service and driving business growth.
- Company: Established automotive business with a strong reputation for excellence.
- Benefits: Competitive salary, enhanced leave, career development, and employee perks.
- Other info: Join a supportive environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by training and motivating a passionate service team.
- Qualifications: Experience in management and a full UK driving licence required.
The predicted salary is between 34951 - 42717 £ per year.
Our client, a fantastic, well established employer, is now recruiting for a motivated Service Manager. As an important member of the management team, you will be expected to run an efficient department, ensuring customer satisfaction at all times, motivating and training staff whilst improving processes and systems as well as driving the business forward.
- Maximise customer satisfaction by treating everyone as an individual and delivering an exceptional service experience.
- Ensure the business maintains regular contact with all existing customers ensuring service levels are being met, issues are being resolved and further business opportunities identified.
- Monitor department performance against budget, identify any shortfall and implement plans to improve the performance.
- Provide guidance, training and appraisals to each of the Service team to encourage a forward-thinking attitude which will help them achieve their full potential.
- Encourage all staff to recognise additional business opportunities through the use of regular briefings and the implementation of appropriate systems and incentives.
- The ability to train, coach and motivate the Service team to develop them to their full potential.
- A customer focused individual with an uncompromising attitude to delivering excellent customer service and maintain a customer centric culture within the Service team.
- Innovative individual, willing to explore new methods of driving performance.
- A full and valid UK driving licence.
As a valued member of the management team, you can expect to receive an excellent salary as well as a range of benefits including:
- Enhanced Annual Leave
- Company Sick Pay
- Career Development
- Time and a half for Overtime
- Long Service Awards
- Discounted Car Schemes
- Discount and Saving Scheme
- Employee of the Month
- Company Events and Gifts
- Bonus & Commission
- Pension Options
- Free Flu Jabs and Eye Tests
- Confidential Wellness Support
- Free Tea and Coffee
Monday - Friday 08:00 - 18:00 | Alternate Saturday Mornings.
The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. If you are a skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant!
We will retain your CV on our database and make contact as and when suitable vacancies arise.
Locations
Head of Training Services in Cheshire, Chester employer: The Solution Automotive Limited
Join a highly regarded main dealer as a Mobile Vehicle Technician in the vibrant Edinburgh area, where you will enjoy exceptional career progression and an industry-leading package. With flexible working hours, generous annual leave, and unique benefits like a vehicle purchase scheme and toolbox insurance, this role offers a rewarding work culture that prioritises employee growth and well-being. Embrace the opportunity to enhance your skills with IMI Level 3 training in Electric Vehicle Maintenance while being part of a supportive team dedicated to delivering high standards of service.
Contact Details:
The Solution Automotive Limited Recruitment Team
