At a Glance
- Tasks: Provide exceptional customer service and support in a busy automotive environment.
- Company: Join a well-established franchised motor dealership in Salisbury.
- Benefits: Enjoy competitive salary, uncapped bonuses, and 30 days annual leave.
- Other info: Ongoing training and mental health support available.
- Why this job: Be part of a dynamic team with clear career growth opportunities.
- Qualifications: Customer-focused experience preferred; strong time management and admin skills required.
The predicted salary is between 34000 - 40000 £ per year.
Our client is looking for a service advisor for its busy site in Salisbury to join the team.
Salary: Basic £29,500 | OTE £35,000
This is a customer focused role. You will be providing a professional service to customers whilst their vehicle is with us, and tracking its progress through our workshops. Responsibilities include:
- Liaising with colleagues within the workshop and parts department.
- Providing customers with additional work requirements and costs.
- Scheduling and recording work whilst maintaining an efficient and courteous manner.
- Providing exceptional administrative support to the aftersales team by assisting with file auditing, booking services, preparing orders, invoicing and registering new cars.
About you: You will be a team player with experience within a customer focused role preferably within the automotive or high-end industry but not essential. You will have a flexible and proactive approach with excellent time management and administrative skills.
Benefits:
- Competitive Uncapped Bonus Scheme
- 30 days annual leave (including Bank Holidays)
- Additional day off for your birthday
- Contributory Pension Scheme
- Life Assurance
- Employee Assistance Program
- 24/7 helpline and mental health support
- Ongoing training and development - brand-specific and in-house programs
- Clear opportunities for career growth within a company that values your development.
If this sounds like you, we would love to hear from you, please apply with an up to date CV and we will be in touch to discuss your application further.
Service Advisor in Bristol employer: The Solution Automotive Limited
Join a dynamic team at our franchised motor dealership in Salisbury, where we prioritise customer satisfaction and employee development. With a competitive uncapped bonus scheme, generous annual leave, and ongoing training opportunities, we foster a supportive work culture that values your growth and well-being. Experience a rewarding career as a Service Advisor, where your contributions are recognised and appreciated in a thriving automotive environment.
Contact Details:
The Solution Automotive Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Bristol
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Solution Automotive Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Solution Automotive Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Solution Automotive Limited:Your cover letter is your chance to shine! Tell us why you want to work at The Solution Automotive Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Solution Automotive Limited!
How to prepare for a job interview at The Solution Automotive Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
