At a Glance
- Tasks: Lead a dynamic service team and ensure top-notch customer satisfaction.
- Company: Established motor dealership with a strong reputation in Bolton.
- Benefits: Competitive salary, enhanced leave, career development, and exciting bonuses.
- Other info: Enjoy perks like discounted car schemes and company events.
- Why this job: Join a passionate team and drive performance while making a real impact.
- Qualifications: Experience in the motor trade and strong leadership skills required.
The predicted salary is between 35000 - 50000 £ per year.
Our client, a fantastic, well established employer are now recruiting for a motivated Service Manager in the Bolton area. As an important member of the management team, you will be expected to run an efficient department, ensuring customer satisfaction at all times, motivating and training staff whilst improving processes and systems as well as driving the business forward.
Key Responsibilities:
- Maximise customer satisfaction by treating everyone as an individual and delivering an exceptional service experience.
- Ensure the business maintains regular contact with all existing customers ensuring service levels are being met, issues are being resolved and further business opportunities identified.
- Monitor department performance against budget, identify any shortfall and implement plans to improve the performance.
- Provide guidance, training and appraisals to each of the Service team to encourage a forward-thinking attitude which will help them achieve their full potential.
- Encourage all staff to recognise additional business opportunities through the use of regular briefings and the implementation of appropriate systems and incentives.
- Recruit, select, train and develop staff as required.
- Ensure dealer standards are met and systems and procedures are complied with, whenever commercially viable.
What we're looking for:
- Experience gained from a similar role within the Motor trade is essential.
- An ambitious and target driven leader with a proven track record of exceeding targets.
- The ability to train, coach and motivate the Service team to develop them to their full potential.
- A customer focused individual with an uncompromising attitude to delivering excellent Customer service and maintain a customer centric culture within the Service team.
- Outstanding interpersonal, organisational and communication skills.
- Innovative individual, willing to explore new methods of driving performance.
- A full and valid UK driving Licence.
As a valued member of the management team you can expect to receive an excellent salary as well as a range of benefits including:
- Enhanced Annual Leave
- Company Sick Pay
- Career Development
- Time and a half for Overtime
- Long Service Awards
- Discounted Car Schemes
- Discount and Saving Scheme
- Staff Retention Rewards
- Employee of the Month
- Company Events and Gifts
- Company Apartment in Spain
- Bonus & Commission
- Pension Options
- Free Flue Jabs and Eye Tests
- Confidential Wellness Support
- Free Tea and Coffee
Salary: £35K Basic, £50k OTE.
If this sounds like you, we would love to hear from you, please apply with an up to date CV and we will be in touch to discuss your application further.
Service Manager in Bolton employer: The Solution Automotive Limited
Join a well-established and respected franchised motor dealership in Bolton, where your role as Service Manager will be pivotal in driving customer satisfaction and team performance. Enjoy a supportive work culture that prioritises employee development with comprehensive training, career progression opportunities, and a range of attractive benefits including enhanced annual leave, company sick pay, and even a company apartment in Spain. This is not just a job; it's a chance to thrive in a dynamic environment that values innovation and recognises hard work.
Contact Details:
The Solution Automotive Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in Bolton
✨Tip Number 1
Network like a pro! Reach out to your connections in the motor trade and let them know you're on the hunt for a Service Manager role. You never know who might have the inside scoop on an opportunity.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their business and how you can contribute to their success.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the job description. Highlight your leadership skills and customer-focused approach to make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Manager in Bolton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Manager role. Highlight your experience in the motor trade and any achievements that showcase your ability to exceed targets and improve customer satisfaction.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific examples of how you've motivated teams or improved processes in previous positions.
Showcase Your Leadership Skills:As a Service Manager, you'll need to lead a team effectively. In your application, emphasise your leadership style and provide examples of how you've trained and developed staff to reach their full potential.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. This way, we can ensure your application gets the attention it deserves, and you’ll be one step closer to joining our fantastic team!
How to prepare for a job interview at The Solution Automotive Limited
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the specifics of the Service Manager role. Familiarise yourself with the key responsibilities and think about how your experience aligns with them. This will help you answer questions confidently and show that you’re genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Service Manager, you'll need to motivate and train your team. Prepare examples from your past where you've successfully led a team or improved processes. Highlighting your ability to inspire others will demonstrate that you’re the right fit for the management team.
✨Customer-Centric Mindset
Since customer satisfaction is crucial, be ready to discuss how you’ve handled customer issues in the past. Share specific instances where you went above and beyond to ensure a positive experience. This will illustrate your commitment to maintaining a customer-centric culture.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the dealership’s approach to customer service or how they measure department performance. This shows your enthusiasm for the role and helps you gauge if the company aligns with your values.
