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- Tasks: Assist in managing service, parts, and workshop teams to ensure top-notch client experiences.
- Company: Join a dynamic team at a busy site in Wigan, focused on aftersales excellence.
- Benefits: Enjoy a flexible salary based on experience and an OTE of £36k.
- Why this job: Be part of a results-driven environment where your contributions directly impact customer satisfaction.
- Qualifications: Experience in aftersales is essential; a passion for delivering exceptional service is a must.
- Other info: This role offers a fantastic opportunity for growth in the automotive industry.
The predicted salary is between 43200 - 50400 £ per year.
Assistant Aftersales Manager
Franchised Motor Dealership – South West London
Our client is looking to appoint an experienced Assistant Aftersales Manager to join their established and successful team.
Package Details:
£37,440 Basic plus bonus
45 hours a week, between the hours of 7am to 6pm
1 in 4 Saturdays between the hours of 8am to 1pm
This is an excellent opportunity for an Assistant Aftersales Manager who will support the Aftersales Manager in overseeing the people and day-to-day operations of the Service Department. You will play a key role in anticipating and identifying customer needs, maximising the use of available resources, and ensuring the department operates efficiently and effectively. The role also involves motivating and supporting the team to achieve business objectives while consistently delivering an exceptional customer experience.
The ideal candidate will:
- Lead by example
- Have previous experience within a main dealer environment
- Be self-motivated, committed, and driven
- Have team leadership experience with a proven track record of success
- Demonstrate a strong focus on customer service excellence
In return, the role offers a competitive salary, structured training and development, genuine job security and clear opportunities for career progression.
The benefits package includes:
- Industry-leading rewards package
- 33 days annual leave (including bank holidays), plus an annual leave purchase and sale scheme
- Pension scheme and life assurance
- Manufacturer vehicle purchase scheme
- Discounts on service, bodyshop, and parts
- One paid day per year to volunteer for a charity of your choice
- Cycle to work purchase scheme
- Access to the Perks at Work discount platform
Sound like the role for you? Apply today with an updated CV and we\’ll have a conversation!
Who are you applying to?
The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you\’ll be dealing with a person, not just a consultant!
Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission.
Assistant Aftersales Manager employer: The Solution Automotive Limited
Contact Detail:
The Solution Automotive Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Aftersales Manager
✨Tip Number 1
Research the company and its aftersales processes thoroughly. Understanding their specific approach to client experience will help you demonstrate your alignment with their values during any discussions.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Prepare examples of how you've successfully led teams or improved client satisfaction in past roles. Being able to share specific achievements will set you apart from other candidates.
✨Tip Number 4
Stay updated on industry trends and best practices in aftersales management. Showing that you're knowledgeable about the latest developments can impress interviewers and demonstrate your commitment to the role.
We think you need these skills to ace Assistant Aftersales Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities of the Assistant Aftersales Manager. Highlight your relevant experience in aftersales and customer service in your application.
Tailor Your CV: Customise your CV to reflect your skills and experiences that align with the role. Emphasise any leadership roles or achievements in aftersales, service, or workshop management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional client experiences. Mention specific examples from your past roles that demonstrate your ability to support a team effectively.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at The Solution Automotive Limited
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and what they offer in terms of aftersales services. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Highlight Relevant Experience
Be prepared to discuss your previous experience in aftersales or related roles. Think of specific examples where you've successfully led teams or improved client satisfaction. This will demonstrate your capability to support the Aftersales Manager effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer complaints. Practice how you would respond to various situations, focusing on maintaining a positive client experience.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team dynamics, the challenges the department faces, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
