SERVICE ADVISOR ~ CUSTOMER SERVICE in Abingdon

Job Description Service AdvisorFranchised Motor Dealership - AbingdonSalary: £28,000 Basic - £31,000 OTEDriver Licence Required: YesWe are currently recruiting for an experienced and customer-focused Service Advisor to join a successful motorcycle dealership in Abingdon. This is an exciting opportunity for someone with a passion for motorcycles and a strong background in customer service to become an integral part of a busy Aftersales and Service Department. The RoleAs a Service Advisor, you will be responsible for delivering an exceptional customer experience throughout the service and repair process. You will act as the key link between customers and the workshop, ensuring all work is communicated clearly and efficiently while maintaining the highest standards of customer service. Welcoming customers and managing their service and repair requirementsBooking vehicles into the workshop and managing customer appointmentsProviding customers with clear updates throughout the repair processLiaising closely with technicians and the workshop teamPreparing and providing accurate estimates and invoicesProcessing customer paymentsManaging walk-in customers and enquiriesPromoting additional aftersales opportunities where appropriateSupporting the sale of clothing, merchandise and accessoriesEnsuring parts requirements are met and stock levels are maintainedChecking deliveries and storing parts correctlyPre-picking parts for workshop jobs to ensure a smooth workflowEnsuring customer expectations are consistently exceededThis is a Monday-Friday role, 42.5 hours per week. About YouWe are looking for a confident and professional Service Advisor who enjoys working with customers and has a genuine passion for motorcycles. Previous experience within a service, aftersales, automotive or motorcycle environment would be highly advantageous. Experience working with premium or high-end brands would also be beneficial. Proven customer service experienceExcellent communication and interpersonal skillsStrong organisational and administration skillsThe ability to manage multiple priorities in a busy environmentA professional and customer-focused approachExperience working towards targetsStrong attention to detailThe ability to work effectively as part of a teamA genuine interest in motorcyclesA full UK driving licenceBenefitsThe successful candidate will receive a comprehensive benefits package, including:30 days annual leave, including Bank HolidaysAdditional birthday holidayContributory pension schemeFree eyecare vouchersLife assurance - 3x base annual salaryEmployee Assistance Programme with 24/7 mental health supportAccess to an online rewards platform offering cashback and discountsService recognition awardsFree branded uniform for specific rolesCycle to Work Scheme£500 colleague referral feeStaff discounts on parts, servicing and MOT testsDiscounts on vehicle and motorcycle purchasesDiscounts on branded clothing and merchandiseBrand-specific training alongside an in-house training programmeCareer progression and development opportunitiesOngoing coaching, training and supportTool insuranceThis is a fantastic opportunity for an experienced Service Advisor looking to develop their career within the motorcycle industry. If you're passionate about motorcycles, enjoy delivering excellent customer service and are looking for your next opportunity, we would love to hear from you. The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! We will retain your CV on our database and make contact as and when suitable vacancies arise.