At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and drive business success.
- Company: Established automotive business with a strong reputation and supportive culture.
- Benefits: Competitive salary, enhanced leave, career development, and exciting perks like company events.
- Other info: Join a team that values innovation and offers excellent career growth opportunities.
- Why this job: Make a real impact in the automotive industry while developing your leadership skills.
- Qualifications: Experience in the motor trade and a passion for customer satisfaction are essential.
Our client, a fantastic, well established employer are now recruiting for a motivated Service Manager. As an important member of the management team, you will be expected to run an efficient department, ensuring customer satisfaction at all times, motivating and training staff whilst improving processes and systems as well as driving the business forward.
Key Responsibilities:
- Maximise customer satisfaction by treating everyone as an individual and delivering an exceptional service experience.
- Ensure the business maintains regular contact with all existing customers ensuring service levels are being met, issues are being resolved and further business opportunities identified.
- Monitor department performance against budget, identify any shortfall and implement plans to improve the performance.
- Provide guidance, training and appraisals to each of the Service team to encourage a forward-thinking attitude which will help them achieve their full potential.
- Encourage all staff to recognise additional business opportunities through the use of regular briefings and the implementation of appropriate systems and incentives.
- Recruit, select, train and develop staff as required.
- Ensure dealer standards are met and systems and procedures are complied with, whenever commercially viable.
What we're looking for:
- Experience gained from a similar role within the Motor trade is essential.
- An ambitious and target driven leader with a proven track record of exceeding targets.
- The ability to train, coach and motivate the Service team to develop them to their full potential.
- A customer focused individual with an uncompromising attitude to delivering excellent Customer service and maintain a customer centric culture within the Service team.
- Outstanding interpersonal, organisational and communication skills.
- Innovative individual, willing to explore new methods of driving performance.
- A full and valid UK driving Licence.
As a valued member of the management team you can expect to receive an excellent salary as well as a range of benefits including:
- Enhanced Annual Leave
- Company Sick Pay
- Career Development
- Time and a half for Overtime
- Long Service Awards
- Discounted Car Schemes
- Discount and Saving Scheme
- Staff Retention Rewards
- Employee of the Month
- Company Events and Gifts
- Company Apartment in Spain
- Bonus & Commission
- Pension Options
- Free Flue Jabs and Eye Tests
- Confidential Wellness Support
- Free Tea and Coffee
Salary: £37.5K Basic | £57.5k OTE. Monday - Friday 08:00 - 18:00 | Alternate Saturday Mornings.
If this sounds like an opportunity you would be interested in learning more about, apply today with an up to date CV.
Service Manager in Warrington employer: The Solution Auto
Join a well-established family-owned franchised dealership in Guildford, where your skills as a Motor Vehicle Technician will be valued and rewarded. With competitive salaries ranging from £33,600 to £50,000 and a supportive work culture that prioritises employee growth, you will have the opportunity to excel in a busy workshop environment while maintaining high standards of customer service. Enjoy a balanced work-life with Monday to Friday hours and the chance to build long-lasting relationships within a team that truly cares about its employees.
