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For Companies At a Glance
- Tasks: Assist customers with service and vehicle repairs, ensuring satisfaction and clear communication.
- Company: Join a leading motor dealership known for its excellent employer reputation.
- Benefits: Enjoy a competitive salary, potential bonuses, and a supportive work environment.
- Why this job: Be part of a dynamic team that values customer care and professional growth.
- Qualifications: Strong communication skills and knowledge of warranty procedures are essential.
- Other info: Flexible working hours with occasional Saturday shifts; training opportunities available.
The predicted salary is between 27000 - 35000 £ per year.
An exciting opportunity has arisen for a Service Advisor to join one of the best employers in the motor industry at their main franchised car dealership.
Salary: Basic - £27,000 | OTE - £35,000
Working Hours: Monday - Friday 8.30am - 5.30pm | Saturdays - 8.30am - 12.30pm (1 in 3)
The Job:
- To handle customer requirements for service and vehicle repairs in an efficient and courteous manner to ensure a high standard of customer satisfaction.
- To ensure customer requirements are fully understood and communicated in an effective manner to other members of the department.
- To record vehicle details and service histories accurately and effectively operate a customer follow-up system.
- Planning the optimum utilisation of workshop capacity in co-operation with the Service Manager and Workshop Controller.
Experience, Qualifications and Training:
- Ability to communicate clearly and concisely with customers and other staff members.
- Up-to-date knowledge of warranty procedures and documentation.
- Maintain knowledge of warranty, customer care and goodwill procedures, and thorough knowledge of manufacturer's information bulletins and service information.
- Completion of manufacturer training courses as appropriate.
If this sounds like you, we would love to hear from you, please apply with an up to date CV and we will be in touch to discuss your application further.
Service Advisor employer: The Solution Auto
Contact Detail:
The Solution Auto Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in the automotive industry. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated, which is crucial for a Service Advisor role.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about car services and repairs. Being able to explain complex information clearly and concisely is key to excelling in this position.
✨Tip Number 3
Network with professionals in the automotive field, whether through social media platforms like LinkedIn or local industry events. Building connections can provide valuable insights and potentially lead to job referrals.
✨Tip Number 4
Research the specific dealership you are applying to. Understanding their values, customer service approach, and any recent news can help you tailor your conversation during the interview and show that you are genuinely interested in working with them.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Service Advisor position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service and the automotive industry. Highlight any specific training or qualifications that relate to warranty procedures and customer care.
Write a Compelling Cover Letter: Include a cover letter that expresses your enthusiasm for the role and the company. Use this opportunity to elaborate on your communication skills and how you can contribute to customer satisfaction at the dealership.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Advisor role.
How to prepare for a job interview at The Solution Auto
✨Know Your Stuff
Make sure you brush up on your knowledge of warranty procedures and customer care. Being able to discuss these topics confidently will show that you're well-prepared and understand the role.
✨Communicate Clearly
Practice clear and concise communication. As a Service Advisor, you'll need to convey information effectively to both customers and team members, so demonstrating this skill in your interview is crucial.
✨Show Enthusiasm for Customer Satisfaction
Express your passion for providing excellent customer service. Share examples from your past experiences where you've gone above and beyond to ensure customer satisfaction.
✨Familiarise Yourself with the Company
Research the dealership and its values. Understanding their approach to customer service and how they operate will help you tailor your answers and show that you're genuinely interested in the position.
