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For Companies At a Glance
- Tasks: Be the go-to person for customers, ensuring they have a top-notch experience.
- Company: Join a well-established motor dealership in Southampton with a supportive team.
- Benefits: Enjoy 25 days holiday, life assurance, and profit share opportunities.
- Why this job: Make a real difference in customer service while advancing your career.
- Qualifications: Experience in automotive customer service and strong communication skills.
- Other info: Great training and clear paths for career progression await you.
The predicted salary is between 25000 - 28000 £ per year.
Overview
Service Advisor – Franchised Motor Dealership – Southampton
Salary: 30,000- 32,000 basic (DOE)
OTE: Up to 39,000
Hours: Mon-Fri (45 hrs per week) + 1 in 3 Saturday mornings (paid overtime)
Are you passionate about delivering excellent customer service? We\’re looking for a Service Advisor to join a well-established dealership team in Southampton.
You\’ll be the key link between customers and the workshop – providing updates, managing expectations, and ensuring every customer enjoys a first-class experience
Responsibilities
- Provide updates to customers and manage expectations between the customer and workshop
- Ensure a first-class customer experience from arrival to handover
Benefits
- 25 days holiday + bank holidays
- Life assurance & pension scheme
- Profit share & bonus schemes
- Wellbeing support & employee discounts (retail & servicing)
- Excellent training & clear career progression opportunities
Qualifications
- Previous automotive customer service experience
- Strong organisation and attention to detail
- Tech-savvy with good communication skills
- A proactive, customer-focused mindset
Interested? Apply today in the strictest of confidence!
Who are you applying to?
The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you\’ll be dealing with a person, not just a consultant!
Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission
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Service Advisor employer: The Solution Auto
Contact Detail:
The Solution Auto Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the automotive industry. You never know who might have a lead on a Service Advisor role or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the dealership and be ready to discuss how your previous customer service experience makes you the perfect fit. Show them you're not just another candidate, but someone who genuinely cares about delivering a first-class experience.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and reinforces your commitment to providing excellent service.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, we’re here to support you every step of the way!
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Advisor role. Highlight your previous automotive customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for delivering excellent customer service and how you can ensure a first-class experience for our customers. Let us know why you're the perfect fit!
Show Off Your Organisation Skills: As a Service Advisor, strong organisation is key. In your application, mention specific examples of how you've managed expectations and provided updates in previous roles. We love to see those details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at The Solution Auto
✨Know Your Stuff
Make sure you brush up on the basics of automotive customer service. Understand the role of a Service Advisor and be ready to discuss how your previous experience aligns with the responsibilities outlined in the job description.
✨Showcase Your Communication Skills
Since you'll be the key link between customers and the workshop, practice articulating how you would manage customer expectations and provide updates. Use examples from past experiences where you successfully handled customer queries or complaints.
✨Demonstrate Your Proactive Mindset
Prepare to share instances where you went above and beyond for a customer. Highlight your proactive approach to problem-solving and how it contributed to a first-class customer experience.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the dealership's approach to customer service or their training programmes. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
