At a Glance
- Tasks: Be the go-to person for customers, ensuring top-notch service and support.
- Company: Join a leading motor dealership known for its exceptional workplace culture in the North West.
- Benefits: Enjoy competitive pay, a supportive team, and opportunities for growth.
- Other info: Flexible working hours with occasional Saturday shifts; apply now to join a fantastic team!
- Why this job: Make a real impact by enhancing customer experiences in a dynamic environment.
- Qualifications: Previous experience in customer service, ideally in a prestige dealership, is essential.
The predicted salary is between 22860 - 28890 £ per year.
Service Advisor
Franchised Motor Dealership - Manchester
We are currently recruiting for an experienced Service Advisor to join a well-established VAG main dealership. This is an excellent opportunity for a customer focused automotive professional who enjoys working in a fast paced dealership environment and wants to develop their career with a respected brand group.
As a Service Advisor, you will act as the key point of contact between customers and the workshop. You will ensure customers receive a professional and efficient service experience from booking through to vehicle collection.
Key Responsibilities
- Booking vehicles in for servicing, maintenance, and repair work
- Providing customers with clear updates on vehicle progress and required work
- Liaising closely with technicians and the workshop team
- Upselling additional work where required while maintaining excellent customer service
- Producing accurate job cards, invoices, and service documentation
- Ensuring customers receive a first-class aftersales experience
Requirements
- Minimum 12 months experience as a Service Advisor (or similar aftersales role)
- Experience within a main dealer environment is highly desirable
- Strong communication and customer service skills
- Ability to work in a busy, target-driven environment
- Good organisational skills and attention to detail
Working Hours
45 hours per week
Saturday rota: 8:00am - 1:00pm (1 in 3)
Salary & Benefits
- Basic Salary: £30,000+ depending on experience
- OTE of up to £40,800
- Opportunity to work with a recognised VAG brand
- Career progression within a reputable dealership group
#J-18808-Ljbffr
Service Advisor in Manchester employer: The Solution Auto
Join a well-established automotive business in Southend On Sea, where quality workmanship and employee development are at the forefront of our culture. We offer competitive salaries, uncapped earnings potential, and a supportive environment that fosters long-term career growth. As part of our professional team, you'll enjoy a stable work-life balance while delivering exceptional customer service in a busy workshop setting.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Manchester
✨Tip Number 1
Familiarise yourself with the specific services and products offered by the dealership. This knowledge will help you engage confidently with customers and demonstrate your understanding of their needs during the interview.
✨Tip Number 2
Prepare to discuss your previous experience in customer service, particularly in a motor trade environment. Be ready to share specific examples of how you've handled customer inquiries and resolved issues effectively.
✨Tip Number 3
Showcase your ability to upsell and promote additional services. Think of instances where you've successfully increased sales or improved customer satisfaction through your recommendations.
✨Tip Number 4
Research the company culture and values of the dealership. Understanding their approach to customer service will allow you to align your responses during the interview, demonstrating that you're a great fit for their team.
We think you need these skills to ace Service Advisor in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as a Service Advisor, particularly in a prestige dealership. Emphasise your customer service skills and any relevant achievements that demonstrate your ability to deliver exceptional service.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for the automotive industry and your understanding of the role. Mention specific experiences where you successfully managed customer relationships and upsold services.
Highlight Relevant Experience:In your application, clearly outline your previous roles related to customer service and any specific achievements in the automotive sector. Use metrics where possible to quantify your success, such as customer satisfaction scores or sales figures.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a customer-facing role.
How to prepare for a job interview at The Solution Auto
✨Know the Company
Before your interview, do some research on the dealership. Understand their values, reputation, and what makes them stand out in the motor trade. This will help you tailor your answers and show genuine interest.
✨Showcase Your Customer Service Skills
As a Service Advisor, exceptional customer service is key. Prepare examples from your past experiences where you successfully handled customer queries or complaints, demonstrating your ability to provide a great customer experience.
✨Familiarise Yourself with Automotive Terms
Brush up on automotive terminology and common service procedures. Being able to speak the language of the industry will not only impress your interviewers but also show that you are knowledgeable and passionate about the role.
✨Prepare Questions to Ask
At the end of the interview, you’ll likely be asked if you have any questions. Prepare thoughtful questions about the team, company culture, or future opportunities. This shows your enthusiasm and helps you assess if the dealership is the right fit for you.
