At a Glance
- Tasks: Lead the service operation, ensuring customer satisfaction and workshop efficiency.
- Company: Family-run automotive business with a strong reputation and supportive culture.
- Benefits: £38,000 - £40,000 salary, Monday to Friday hours, and a healthy work-life balance.
- Other info: Stable long-term opportunity with genuine autonomy in a friendly environment.
- Why this job: Join a close-knit team where your contributions are valued and make a real impact.
- Qualifications: Experience in automotive service, strong communication skills, and a proactive approach.
We're currently recruiting on behalf of a well-established, family-run automotive business that prides itself on its reputation, customer service and supportive working environment. This is an excellent opportunity for an experienced aftersales leader ready to step up, or an aftersales professional looking for a role with real responsibility and an outstanding work-life balance.
The Role:
As Service Manager, you'll oversee the day-to-day running of the service operation, acting as the key link between customers, the workshop and the administration team. Working closely with the business owners, you'll play an important role in maintaining high levels of customer satisfaction, ensuring workshop efficiency and helping to drive the business forward. The business operates with a close-knit team, including: 2 members of staff within the service administration function and 6 technicians within the workshop. This role offers plenty of variety and the opportunity to become involved in all aspects of the operation.
What We're Looking For:
- Previous experience within an automotive service department
- Strong customer service and communication skills
- Excellent organisational and time management abilities
- A proactive approach and willingness to get involved where needed
- Experience managing workshop operations or service teams would be advantageous
- Someone who enjoys working within a family business environment where relationships and reputation matter
What's on Offer?
- £38,000 - £40,000 basic salary
- Monday to Friday working hours (No weekend work!)
- Friendly, supportive family-run business
- Stable and secure long-term opportunity
- Genuine autonomy and the chance to become a key member of the management team
If you're looking for a Service Manager role where your contribution will be valued and where you'll enjoy a healthy work-life balance, we'd love to hear from you.
Service Manager in Preston employer: The Solution Auto
Join a well-established, family-run automotive business in Preston that values its reputation and customer service, offering a supportive work environment. As a Service Manager, you'll enjoy a healthy work-life balance with no weekend work, genuine autonomy, and the opportunity to be a key member of a close-knit team dedicated to maintaining high customer satisfaction. With competitive salary and stable long-term prospects, this role is perfect for those seeking meaningful employment in a collaborative setting.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in Preston
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the hunt for a Service Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for those interviews by researching the company and its values. Since this is a family-run business, showing that you understand their commitment to customer service and team dynamics will set you apart from the crowd.
✨Tip Number 3
Practice your communication skills! As a Service Manager, you'll need to liaise with customers and your team effectively. Role-play common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! We’re all about making the application process smooth and easy for you. Plus, it gives us a chance to see your enthusiasm for the role right from the start!
We think you need these skills to ace Service Manager in Preston
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in automotive service departments and showcases your strong customer service skills. We want to see how your background aligns with the role of Service Manager, so don’t hold back!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about working in a family-run business and how you can contribute to maintaining high levels of customer satisfaction. Let us know what makes you tick!
Showcase Your Organisational Skills:As a Service Manager, organisation is key. In your application, give examples of how you've effectively managed teams or operations in the past. We love to see proactive candidates who can juggle multiple tasks with ease!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for this fantastic opportunity. Don’t miss out!
How to prepare for a job interview at The Solution Auto
✨Know Your Stuff
Make sure you brush up on your automotive knowledge and the specific services offered by the company. Familiarise yourself with common customer queries and how to address them, as this will show your commitment to customer satisfaction.
✨Showcase Your Leadership Skills
As a Service Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams or projects in the past. Highlight your ability to motivate others and maintain a positive work environment, which is crucial in a family-run business.
✨Communicate Clearly
Strong communication skills are key for this role. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you would handle difficult customer situations and ensure smooth communication between the workshop and administration team.
✨Emphasise Work-Life Balance
Since the company values a healthy work-life balance, express your appreciation for this aspect during the interview. Share how you manage your time effectively and maintain productivity while ensuring personal well-being, aligning with their supportive working environment.
