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- Tasks: Drive customer satisfaction and retention through engaging calls and upselling products.
- Company: Prestigious car dealership with a focus on excellence and teamwork.
- Benefits: Competitive pay, holiday perks, discounts, and professional development opportunities.
- Why this job: Join a successful team and make a real impact in customer service.
- Qualifications: Strong communication skills and previous experience in sales or customer service.
- Other info: Flexible part-time hours with great incentives and social events.
Our client is looking to recruit a part-time Aftersales Retention Executive for their prestigious car dealership. The objective of the position is to drive work into the Aftersales department to increase profitability, making inbound and outbound calls to existing owners with customer satisfaction and retention being the main focus.
The successful candidate will be an excellent communicator who is driven, has an outstanding telephone manner and can demonstrate the following qualities and knowledge:
- Passion for customer service
- Ability to manage own workload
- Enthusiastic
- Ability to work under pressure
- Able to work as part of a team whilst using own initiative
- Maximise business opportunity, upselling products
- Accurate data inputting
- Self-motivated and target driven
- Adhering to brand standards
Previous experience in this or a similar role is essential, and a sales background would be a distinct advantage.
Working days are Monday, Tuesday and Friday 8:00am - 5:30pm, with Saturday mornings 8:30am - 12:30pm on a rota basis paid at overtime.
£22,760 Basic (Pro-rata) plus OT for Saturday mornings, £12.5k Commission (Pro-rata) Uncapped.
As you will be working with a highly successful and award-winning Retailer, the position offers:
- 25 days holiday (plus bank holidays), additional day’s holiday on your birthday - pro-rata for part-time employment
- Discount retail shopping platform
- Preferential family rates within the brand
- Company pension scheme
- Death in Service policy
- Work wear supplied
- Childcare voucher scheme
- Cycle to work scheme
- Training, coaching and development funded
- Incentives and rewards
- Free tickets to local and national events
- Staff social events
- On site car parking
Interested? Apply today with an up to date CV.
Part Time Aftersales Retention Executive in Preston employer: The Solution Auto
Contact Detail:
The Solution Auto Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Aftersales Retention Executive in Preston
✨Tip Number 1
Get to know the company! Research the dealership and its values. When you understand what they stand for, you can tailor your conversations to show how you fit right in. This will make you stand out during those all-important calls.
✨Tip Number 2
Practice your phone skills! Since this role is all about communication, grab a friend and do some mock calls. Focus on being friendly and professional, and don’t forget to showcase your passion for customer service. It’ll help you feel more confident when it’s your turn to shine!
✨Tip Number 3
Be proactive! Don’t just wait for the job to come to you. Reach out to the dealership directly, express your interest, and ask about the role. This shows initiative and enthusiasm, which are key traits they’re looking for.
✨Tip Number 4
Use our website to apply! We’ve got loads of resources to help you land that job. Plus, applying through us means you’ll be in the loop for other opportunities that might pop up. So, don’t hesitate – get your application in today!
We think you need these skills to ace Part Time Aftersales Retention Executive in Preston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience and skills that match the job description. We want to see how your background fits with the Aftersales Retention Executive role, so don’t be shy about showcasing your customer service passion!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the dealership. We love seeing candidates who can communicate their motivation clearly and show us why they’d be a great fit for our team.
Show Off Your Communication Skills: Since this role involves a lot of phone work, make sure your application reflects your excellent communication skills. We’re looking for someone with an outstanding telephone manner, so let that come through in your writing!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at The Solution Auto
✨Know Your Customer Service Stuff
Since this role is all about customer satisfaction and retention, brush up on your customer service skills. Think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to share these stories during the interview!
✨Show Off Your Communication Skills
An excellent telephone manner is key for this position. Practice speaking clearly and confidently. You might even want to do a mock call with a friend to get comfortable with handling different types of conversations, especially when upselling products.
✨Demonstrate Your Self-Motivation
This job requires someone who can manage their own workload effectively. Prepare to discuss how you prioritise tasks and stay motivated, especially when working under pressure. Share specific strategies you use to keep yourself on track.
✨Familiarise Yourself with the Brand
Research the dealership and its brand standards before the interview. Understanding their values and what makes them stand out will not only impress your interviewers but also help you align your answers with their expectations.
