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For Companies At a Glance
- Tasks: Lead and inspire the aftersales team to deliver exceptional customer service.
- Company: Join a premium automotive dealership in Preston with a focus on teamwork.
- Benefits: Competitive salary, OTE bonus, 30 days annual leave, and ongoing training.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Proven management experience and excellent communication skills required.
- Other info: Enjoy a supportive culture that encourages professional growth and development.
Franchised Motor Dealership - Preston, Lancashire
New opportunity not to be missed! We are currently working on behalf of our client in Preston to recruit an experienced Aftersales Manager to join their management team. This opportunity would suit a customer-focused Aftersales Manager who is passionate about leading teams and driving performance in a premium automotive environment.
About the Role
Reporting to the Centre Principal, you will be responsible for leading, motivating and developing the aftersales team, while personally demonstrating the behaviours and standards aligned with the brand values. Customer engagement will be central to the role. You will be expected to inspire your team to deliver outstanding service in a fast-paced, pressurised environment, while consistently maintaining high customer satisfaction standards. You will have full responsibility for all aftersales and service operations, ensuring profitability and customer satisfaction. This will involve close collaboration with teams across the centre and wider dealership network to provide a seamless customer experience. This is a full-time position, with working hours typically 8:30am to 5:30pm Monday to Friday, plus alternate Saturdays.
The Ideal Candidate
- Have proven management and coaching experience gained in a similar aftersales leadership role
- Demonstrate excellent communication, negotiation and presentation skills
- Be able to multi-task and perform effectively in a fast-paced environment while delivering outstanding customer service and sales results
- Hold a full, clean UK driving licence
The Package
£35,000 basic with an OTE bonus of £55k - £60k per annum, plus an excellent benefits package. You will also benefit from ongoing training and development with the brand, within an environment that encourages professional growth. Additional benefits include 30 days annual leave (including bank holidays), increasing with length of service, alongside a staff car scheme and contributory workplace pension scheme.
Hours: 8:30am and 5:30pm Monday to Friday, alternate Saturdays.
Apply in confidence today!
Aftersales Manager in Preston employer: The Solution Auto
Contact Detail:
The Solution Auto Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager in Preston
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the hunt for an Aftersales Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them you’re not just another candidate; you’re genuinely interested in their brand and how you can contribute to their success in aftersales.
✨Tip Number 3
Practice your pitch! Be ready to discuss your management experience and how you've driven performance in previous roles. Highlight specific examples that demonstrate your ability to lead teams and enhance customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that dream job as an Aftersales Manager.
We think you need these skills to ace Aftersales Manager in Preston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Manager role. Highlight your management experience and any customer service achievements that align with the job description. We want to see how you can lead a team and drive performance!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for the automotive industry and your commitment to outstanding customer service. Let us know why you're the perfect fit for this role and how you can inspire your team.
Showcase Relevant Skills: Don’t forget to showcase your communication, negotiation, and presentation skills in your application. These are key for the Aftersales Manager position, so give us examples of how you've used these skills in past roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Solution Auto
✨Know Your Stuff
Before the interview, make sure you understand the role of an Aftersales Manager inside out. Familiarise yourself with the key responsibilities and the skills required. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to discuss your management style and past experiences. Think of specific examples where you've motivated a team or improved performance. This will demonstrate your capability to inspire others in a fast-paced environment.
✨Customer Engagement is Key
Highlight your customer service experience during the interview. Be ready to share stories about how you've handled customer complaints or improved satisfaction levels. This will show that you understand the importance of customer engagement in the aftersales process.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the dealership's approach to aftersales or how they measure customer satisfaction. This not only shows your interest but also gives you valuable insights into the company culture and expectations.
