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- Tasks: Drive customer satisfaction and retention through engaging calls and upselling products.
- Company: Prestigious car dealership with a focus on excellence and teamwork.
- Benefits: Competitive pay, holiday perks, discounts, and professional development opportunities.
- Why this job: Join a successful team and make a real impact in customer service.
- Qualifications: Previous experience in sales or similar roles is essential.
- Other info: Enjoy a dynamic work environment with social events and career growth.
Our client is looking to recruit a part-time Aftersales Retention Executive for their prestigious car dealership. The objective of the position is to drive work into the Aftersales department to increase profitability, making inbound and outbound calls to existing owners with customer satisfaction and retention being the main focus.
The successful candidate will be an excellent communicator who is driven, has an outstanding telephone manner and can demonstrate the following qualities and knowledge:
- Passion for customer service
- Ability to manage own workload
- Enthusiastic
- Ability to work under pressure
- Able to work as part of a team whilst using own initiative
- Maximise business opportunity, upselling products
- Accurate data inputting
- Self-motivated and target driven
- Adhering to brand standards
Previous experience in this or a similar role is essential, and a sales background would be a distinct advantage.
Working days are Monday, Tuesday and Friday 8:00am - 5:30pm, with Saturday mornings 8:30am - 12:30pm on a rota basis paid at overtime.
22,760 Basic (Pro-rata) plus OT for Saturday mornings 12.5k Commission (Pro-rata) Uncapped.
As you will be working with a highly successful and award-winning Retailer, the position offers:
- 25 days holiday (plus bank holidays), additional day’s holiday on your birthday - pro-rata for part-time employment
- Discount retail shopping platform
- Preferential family rates within the brand
- Company pension scheme
- Death in Service policy
- Work wear supplied
- Childcare voucher scheme
- Cycle to work scheme
- Training, coaching and development funded
- Incentives and rewards
- Free tickets to local and national events
- Staff social events
- On site car parking
Interested? Apply today with an up to date CV.
Part Time Aftersales Retention Executive employer: The Solution Auto
Contact Detail:
The Solution Auto Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Aftersales Retention Executive
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show genuine interest when you reach out.
✨Tip Number 2
Practice your phone skills! Since this role is all about communication, try role-playing with a friend or family member. Focus on being enthusiastic and clear – it’ll make a world of difference!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might just land you an interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from passionate candidates who are ready to make a difference in customer service.
We think you need these skills to ace Part Time Aftersales Retention Executive
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, make sure to highlight your passion for customer service. We want to see how you’ve gone above and beyond in previous roles to keep customers happy. Share specific examples that showcase your enthusiasm!
Tailor Your CV to the Role: Don’t just send out the same CV for every job! Take a moment to tweak your CV to match the Aftersales Retention Executive role. We love seeing candidates who take the time to align their skills and experiences with what we’re looking for.
Keep It Professional but Friendly: While we appreciate a casual tone, remember to keep it professional. Use a friendly yet respectful language in your application. This shows us you can communicate well, which is key for this role!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at The Solution Auto
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills before the interview. Think about examples from your past experiences where you’ve gone above and beyond for a customer. This will show that you’re passionate about customer satisfaction, which is key for this role.
✨Practice Your Phone Manner
Since this job involves a lot of phone communication, it’s crucial to have a great telephone manner. Try doing mock calls with a friend or family member to practice sounding enthusiastic and professional. Remember, your voice is your first impression!
✨Show Off Your Sales Skills
If you have a sales background, be ready to discuss it! Prepare specific examples of how you’ve successfully upsold products or services in the past. This will demonstrate your ability to maximise business opportunities, which is a big part of the job.
✨Be Ready to Talk Teamwork
This role requires working as part of a team, so think of times when you’ve collaborated effectively with others. Be prepared to share how you can contribute to a positive team environment while also managing your own workload.
