At a Glance
- Tasks: Support the Service Manager and lead a dynamic team in a busy dealership.
- Company: Thriving automotive business with strong growth and stability.
- Benefits: Competitive salary, excellent OTE, and genuine career progression.
- Other info: Fast-paced environment with long-term career prospects.
- Why this job: Join a successful team and make a real impact in automotive aftersales.
- Qualifications: Experience in automotive aftersales and strong leadership skills required.
We are currently recruiting for an experienced Assistant Service Manager on behalf of a successful and growing automotive business in the local area. This is an excellent opportunity for a strong Service Advisor, Senior Service Advisor, or existing Assistant Service Manager looking to join a busy aftersales operation with a strong earning potential and clear career progression.
Key Responsibilities:
- Supporting the Service Manager with daily department operations
- Overseeing and motivating the team
- Ensuring high levels of customer service are maintained
- Managing workshop loading and workflow
- Assisting with KPI performance and departmental targets
- Handling customer queries and escalations professionally
- Maintaining strong communication between workshop and front-of-house teams
Requirements:
- Previous experience within an automotive aftersales environment
- Strong leadership or supervisory experience
- Excellent customer service and organisational skills
- Ability to work in a fast-paced dealership environment
- Kerridge / DMS experience advantageous but not essential
Package:
- £35,000 basic salary
- £53,000 OTE
- 45-hour working week
- 1 in 4 Saturdays
- Genuine long-term career prospects
If you're looking for your next step within automotive aftersales and want to join a well-established business offering stability and progression, apply now for a confidential discussion.
Assistant Service Manager in Manchester employer: The Solution Auto
Join a thriving automotive business in Manchester as an Assistant Service Manager, where you will benefit from a supportive work culture that prioritises employee growth and development. With a competitive salary package and clear career progression opportunities, this role offers a rewarding environment for those passionate about delivering exceptional customer service and leading a dynamic team in a fast-paced dealership setting.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Service Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the lookout for an Assistant Service Manager role. You never know who might have the inside scoop on a great opportunity!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and team management. We recommend role-playing with a friend or family member to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills during interviews! Be ready to share specific examples of how you've motivated teams or handled customer escalations in the past. This will help you stand out as a strong candidate.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that dream job in the automotive aftersales sector.
We think you need these skills to ace Assistant Service Manager in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Assistant Service Manager role. Highlight your experience in the automotive aftersales environment and any leadership roles you've held. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Share specific examples of how you've excelled in customer service and team management, as these are key for us.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Whether it's improving KPIs or enhancing customer satisfaction, we love to see how you've made a difference in your previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Solution Auto
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive aftersales environment. Familiarise yourself with common KPIs and how they impact the service department. This will show that you're not just a candidate, but someone who understands the industry.
✨Showcase Your Leadership Skills
As an Assistant Service Manager, you'll need to motivate and oversee a team. Prepare examples from your past experiences where you've successfully led a team or improved team performance. This will demonstrate your capability to handle the responsibilities of the role.
✨Customer Service is Key
Be ready to discuss how you've handled customer queries and escalations in the past. Highlight specific situations where you maintained high levels of customer service, as this is crucial for the role. Remember, they want to see that you can keep customers happy!
✨Communicate Effectively
Strong communication between teams is essential in a busy dealership. Think of examples where you've facilitated communication between different departments or resolved conflicts. This will show that you can maintain smooth operations and keep everyone on the same page.
