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- Tasks: Be the go-to person for customers, ensuring top-notch service and support.
- Company: Join a leading motor dealership known for its fantastic work culture.
- Benefits: Earn up to £32,500 plus uncapped bonuses and enjoy a great work-life balance.
- Other info: Join a supportive team with opportunities for growth and development.
- Why this job: Make a real difference in customer experiences while working in a dynamic environment.
- Qualifications: Experience as a Service Advisor, preferably in a prestige dealership.
Our client, the best motor trade employer in the North West, is looking to recruit an experienced Service Advisor to join their team.
Salary: Basic salary ranging up to £32,500 (depending on experience). Higher package for an experienced Senior Service Advisor. Uncapped annual bonus of £4800.
Working Hours: Monday to Friday: 8.30am to 5.30pm | Saturdays: 8:30am - 12:30pm (1 in 4).
- As a service advisor you will be the first point of contact for customers in the Aftersales department.
- You will check vehicles in and out, liaise with your customers ensuring the best possible customer experience and securing future work as necessary.
- Dealing with customers' requirements for service and repair work in an efficient and courteous manner.
- To carry out systematic follow up, up-sell and prospecting activities in order to maintain and build the volume of work for the service department.
- Deliver exceptional levels of customer service.
- You will also be required to promote additional products and services as well as working with the Workshop Controller and the Service Manager.
- Must have experience in the role, ideally within a prestige dealership.
If you have experience in an automotive service advisor role, apply today with an up to date CV!
Service Advisor in Liverpool employer: The Solution Auto
Contact Detail:
The Solution Auto Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Liverpool
✨Tip Number 1
Make sure you know the ins and outs of the service advisor role. Brush up on your customer service skills and be ready to showcase how you can enhance the customer experience. We want to see that you can handle inquiries efficiently and courteously!
✨Tip Number 2
Network like a pro! Reach out to people in the automotive industry, especially those who work at prestige dealerships. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 3
Prepare for your interview by practising common questions related to the service advisor role. Think about scenarios where you’ve delivered exceptional customer service or upsold products. We want you to shine and show them why you’re the best fit!
✨Tip Number 4
Don’t forget to apply through our website! It’s the easiest way to get your application noticed. We’re here to help you every step of the way, so let’s get you that service advisor position!
We think you need these skills to ace Service Advisor in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Advisor role. Highlight your experience in customer service and any specific achievements in previous positions that relate to the automotive industry. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Share your passion for customer service and the automotive sector, and let us know what excites you about working with a prestige dealership.
Showcase Your Communication Skills: As a Service Advisor, communication is key. In your application, demonstrate your ability to liaise effectively with customers and colleagues. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at The Solution Auto
✨Know Your Stuff
Make sure you brush up on your automotive knowledge, especially regarding service and repair processes. Familiarise yourself with the specific services offered by the dealership you're applying to, as this will show your genuine interest and help you answer questions confidently.
✨Customer Service Focus
As a Service Advisor, exceptional customer service is key. Prepare examples from your past experience where you've gone above and beyond for customers. This will demonstrate your ability to handle customer queries and ensure a positive experience.
✨Practice Your Pitch
Think about how you would introduce yourself and your experience in the role. Practising your pitch can help you articulate your skills clearly and concisely, making a strong first impression during the interview.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the team dynamics, the dealership's approach to customer service, or future growth opportunities. It shows that you're engaged and serious about the position.