At a Glance
- Tasks: Be the go-to person for customers, managing their service journey with efficiency and care.
- Company: Join a busy main dealer in the Keighley area with a supportive team culture.
- Benefits: Earn a competitive salary with bonuses, pension, and employee discounts.
- Other info: Enjoy excellent long-term career prospects and ongoing training opportunities.
- Why this job: Make a real impact by delivering exceptional customer service in a fast-paced environment.
- Qualifications: Previous Service Advisor experience and Pinnacle knowledge are essential.
Are you an experienced Service Advisor with Pinnacle experience looking for your next opportunity? We are currently recruiting on behalf of a busy and successful main dealer seeking a confident and customer-focused Service Advisor to join their aftersales team. This is an excellent opportunity to join a professional dealership where you'll play a key role in delivering exceptional customer service while working in a fast-paced environment.
The Role
As the first point of contact for customers, you'll ensure every service journey is handled efficiently and professionally, from booking vehicles in through to handover. Your responsibilities will include:
- Booking customer vehicles in for servicing and repairs
- Liaising with the workshop throughout the repair process
- Keeping customers updated on the progress of their vehicle
- Preparing estimates and invoices
- Identifying and upselling additional work where appropriate
- Delivering an outstanding customer experience at every stage
- Using the Pinnacle dealer management system on a daily basis
What We're Looking For
- Previous Service Advisor experience within a main dealer (6 months minimum)
- Experience using Pinnacle
- Excellent communication and organisational skills
- Ability to work well under pressure in a busy aftersales department
- A positive, professional and customer-focused attitude
- Full UK driving licence
Hours
Monday to Friday: 8:30am - 5:30pm, 1 in 3 Saturday mornings
Salary & Benefits
- £29,000 Basic Salary
- OTE £32,500
- Performance-related bonus
- Company pension
- Manufacturer training and ongoing development
- Employee discounts
- Supportive and friendly team environment
- Excellent long-term career prospects
Why Apply?
This is a fantastic opportunity for a Service Advisor who already has Pinnacle experience and wants to hit the ground running in a busy, well-established main dealership. If you're passionate about customer service, enjoy working in a fast-paced environment and are looking for a role where your experience will be valued, we'd love to hear from you. Interested, apply in confidence today.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Keighley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Solution Auto. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Solution Auto before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor in Keighley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Solution Auto:Your cover letter is your chance to shine! Tell us why you want to work at The Solution Auto specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Solution Auto!
How to prepare for a job interview at The Solution Auto
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
