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For Companies At a Glance
- Tasks: Be the friendly face for customers, managing their service and repair needs.
- Company: A family-owned car dealership with a strong community vibe.
- Benefits: Competitive salary, company events, staff discounts, and extra holiday for your birthday.
- Why this job: Join a supportive team and enhance customer experiences in the automotive world.
- Qualifications: Experience in customer service, ideally in a car dealership setting.
- Other info: Great career growth opportunities and a chance to build lasting relationships.
Our client, a well established family owned franchised dealer in Surrey, is looking to recruit an experienced Service Advisor.
Salary: 33,600 Basic 38,000 OTE Uncapped
Working Hours/Days: 45 hrs per week, Mon - Fri - 8.30am to 6pm, 1 in 4 Saturday mornings paid time and half
About You:
- As a Service Advisor you will be the first point of contact for customers in the Aftersales department.
- You will check vehicles in and out, liaise with your customers ensuring the best possible customer experience and securing future work as necessary.
- Dealing with customers' requirements for service and repair work in an efficient and courteous manner.
- To carry out systematic follow up, up-sell and prospecting activities in order to maintain and build the volume of work for the service department.
- To raise job cards in line with manufacturer standards.
- To receive completed job cards and inform the customer of the expected completion time and cost involved.
- To inform customers in instances where additional work is required or problems arise and gain their authority to proceed.
- Deliver exceptional levels of customer service.
- You will also be required to promote additional products and services as well as working with the Workshop Controller and the Service Manager.
- You will have experience in the role, ideally within a franchised car dealership.
Benefits:
- Company events
- Company pension
- CBS Car Scheme
- Staff Discount
- 22 Days Holiday, Birthdays given as additional day off + Bank Holidays
Do you have exceptional customer skills or experience in a customer service advisor role? If this sounds like you, we would love to hear from you, please apply with an up to date CV and we will be in touch to discuss your application further.
Service Advisor in Guildford employer: The Solution Auto
Contact Detail:
The Solution Auto Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Guildford
✨Tip Number 1
Get to know the company before your interview. Research their values, culture, and recent news. This will help you tailor your responses and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your customer service scenarios. As a Service Advisor, you'll need to handle various situations with customers. Role-play with a friend or family member to build your confidence and refine your approach.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Service Advisor in Guildford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for the role. Share specific examples of your past experiences that relate to the responsibilities mentioned in the job description.
Show Off Your Customer Skills: Since this role is all about exceptional customer service, make sure to emphasise your communication skills and any experience you've had dealing with customers. We love candidates who can create a great customer experience!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you get the attention you deserve. We can't wait to hear from you!
How to prepare for a job interview at The Solution Auto
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry and the specific services offered by the dealership. Familiarise yourself with common customer queries and how to address them effectively.
✨Showcase Your Customer Service Skills
As a Service Advisor, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. This will demonstrate your ability to handle customer interactions with care and professionalism.
✨Practice Active Listening
During the interview, show that you can listen attentively. Practice summarising what the interviewer says to ensure you understand their points. This skill is crucial for a Service Advisor, as you'll need to accurately capture customer needs.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company is the right fit for you. Consider asking about team dynamics or opportunities for professional development.
