At a Glance
- Tasks: Lead and inspire the aftersales team to deliver exceptional customer service.
- Company: Dynamic franchised motor dealership in Glasgow with a focus on teamwork.
- Benefits: Competitive salary of £52,000 plus bonuses and excellent benefits package.
- Other info: Ongoing training and professional growth opportunities available.
- Why this job: Join a fast-paced environment where you can make a real impact on customer satisfaction.
- Qualifications: Proven management experience in aftersales and strong communication skills required.
We are currently working on behalf of our client in Glasgow to recruit an experienced Aftersales Manager to join their management team. This opportunity would suit a customer-focused Aftersales Manager who is passionate about leading teams and driving performance in a volume automotive environment.
About the Role
Reporting to the Centre Principal, you will be responsible for leading, motivating and developing the aftersales team, while personally demonstrating the behaviours and standards aligned with the brand values. Customer engagement will be central to the role. You will be expected to inspire your team to deliver outstanding service in a fast-paced, pressurised environment, while consistently maintaining high customer satisfaction standards. You will have full responsibility for all aftersales and service operations, ensuring profitability and customer satisfaction. This will involve close collaboration with teams across the centre and wider dealership network to provide a seamless customer experience.
The Ideal Candidate
- Have proven management and coaching experience gained in a similar aftersales leadership role
- Demonstrate excellent communication, negotiation and presentation skills
- Be able to multi-task and perform effectively in a fast-paced environment while delivering outstanding customer service and sales results
- Hold a full, clean UK driving licence
The Package
£52,000 Basic plus bonus and an excellent benefits package. You will also benefit from ongoing training and development with the brand, within an environment that encourages professional growth.
Aftersales Manager in Glasgow employer: The Solution Auto
Join a well-established family-owned franchised dealership in Guildford, where your skills as a Motor Vehicle Technician will be valued and rewarded. With competitive salaries ranging from £33,600 to £50,000 and a supportive work culture that prioritises employee growth, you will have the opportunity to excel in a busy workshop environment while maintaining high standards of customer service. Enjoy a balanced work-life with Monday to Friday hours and the chance to build long-lasting relationships within a team that truly cares about its employees.
