At a Glance
- Tasks: Lead the front of house team and enhance customer experiences.
- Company: Franchised motor dealership in the Pendle area with a strong focus on service.
- Benefits: Competitive salary, OTE earnings, and opportunities for career advancement.
- Other info: Monday to Friday role with a dynamic work environment.
- Why this job: Step into management while making a real difference in customer satisfaction.
- Qualifications: Experience in a service department at a franchised motor dealership is essential.
The predicted salary is between 35000 - 35000 £ per year.
Our client is looking to recruit a strong and passionate Front of House Manager. Your key role will be to oversee the Service Advisors, and everything front of house, maximising profitability through various methods. In addition to this, you will assist the Service Advisors as and when required, effectively deal with any customer issues and complaints. The ideal applicant MUST have current experience within a service department of a franchised motor dealership.
Working hours/days: Monday to Friday 8am - 5.30pm
Salary: £35k Basic | £42,300 OTE
Your main responsibilities will include:
- To meet and exceed customer expectations in a customer focused environment.
- Be the first point of contact for customer queries and feedback within the department.
- Regularly review processes for improvement and monitor and working to monthly, quarterly and annual targets.
- Organise and prioritise work effectively to achieve targets in a timely and efficient manner.
- Responsible for the day to day running of the service reception and service advisors.
- You will also assist with the Service Manager with their day to day duties as this role is very much a stepping stone to further your career from a Senior Service Advisor to management!
Front of House Manager employer: The Solution Auto
Join a well-established automotive business in Southend On Sea, where quality workmanship and employee development are at the forefront of our culture. We offer competitive salaries, uncapped earnings potential, and a supportive environment that fosters long-term career growth. As part of our professional team, you'll enjoy a stable work-life balance while delivering exceptional customer service in a busy workshop setting.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the motor dealership industry. You never know who might have a lead on that perfect Front of House Manager role. Plus, personal recommendations can really give you an edge.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and team management. We all know how important it is to show off your experience in a service department, so be ready to share specific examples of how you've handled customer issues.
✨Tip Number 3
Don’t forget to research the company! Knowing their values and how they operate will help you tailor your responses during interviews. It shows you're genuinely interested and can help you stand out from the crowd.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for jobs that match your skills. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Front of House Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Front of House Manager role. Highlight your experience in service departments and any relevant achievements that show how you can maximise profitability and enhance customer satisfaction.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for the role and the motor industry. Mention specific examples of how you've dealt with customer issues or improved processes in previous jobs.
Showcase Your Customer Focus:Since this role is all about meeting and exceeding customer expectations, make sure to include examples in your application that demonstrate your customer service skills and how you've handled feedback effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at The Solution Auto
✨Know Your Stuff
Make sure you brush up on your knowledge of the motor dealership industry, especially service departments. Understand common customer issues and how to resolve them effectively. This will show that you're not just passionate but also knowledgeable about the role.
✨Showcase Your Leadership Skills
As a Front of House Manager, you'll be overseeing Service Advisors. Prepare examples from your past experiences where you've successfully led a team or improved processes. Highlighting your leadership skills will demonstrate that you're ready for this responsibility.
✨Customer Focus is Key
Be ready to discuss how you would handle customer complaints and feedback. Think of specific instances where you've gone above and beyond to meet customer expectations. This will illustrate your commitment to providing excellent service.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the dealership's goals, team dynamics, and how they measure success. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
