At a Glance
- Tasks: Support the Aftersales Manager in running a successful service department and enhancing customer satisfaction.
- Company: Join a leading franchised motor dealership with a strong reputation in the automotive industry.
- Benefits: Competitive salary, generous leave, discounts, and ongoing training opportunities.
- Other info: Dynamic work environment with excellent career progression and employee discounts.
- Why this job: Take your career to the next level while making a real impact on customer experiences.
- Qualifications: Experience in a main franchised dealership and strong leadership skills are essential.
An exciting opportunity has arisen for an experienced Assistant Aftersales Manager to join a successful main dealership representing one of the automotive industry's most recognised brands. Working closely with the Aftersales Manager, you will support the day-to-day running of the Service Department, helping to drive performance, maximise efficiency, and deliver an outstanding customer experience. This is a fantastic opportunity for someone with strong aftersales experience who is ready to take the next step in their career.
Key Responsibilities
- Support the effective management of the dealership's Aftersales operation.
- Lead, motivate and develop the service team to achieve departmental targets.
- Ensure the highest levels of customer satisfaction are maintained.
- Maximise departmental efficiency, productivity and profitability.
- Resolve customer concerns professionally and effectively.
- Support the achievement of key performance indicators and business objectives.
- Identify opportunities to improve processes and enhance performance.
About You
- Previous experience within a main franchised dealership is essential.
- Strong knowledge of aftersales operations.
- Full working knowledge of Keyloop/Kerridge.
- Proven track record of delivering excellent customer service.
- Strong leadership, organisational and communication skills.
- Ability to lead by example and inspire a team.
What's on Offer?
- Salary from £38,900, depending on experience.
- 45-hour working week.
- 33 days annual leave including bank holidays.
- Annual leave buy and sell scheme.
- Pension scheme and life assurance.
- Vehicle purchase scheme.
- Discounts on servicing, parts and repairs.
- Cycle to Work scheme.
- Paid volunteering day each year.
- Access to a wide range of employee discounts.
- Ongoing training, development and career progression.
If you have the experience, leadership skills and customer-focused approach we’re looking for, we’d love to hear from you. Interested? Apply now or get in touch to find out more.
Assistant Aftersales Manager in Epsom employer: The Solution Auto
Join a leading franchised motor dealership in the Epsom area, where your career as an Assistant Aftersales Manager will thrive in a supportive and dynamic environment. With a strong focus on employee development, excellent benefits including a generous annual leave scheme, and a culture that prioritises customer satisfaction and teamwork, this role offers a meaningful opportunity to make a real impact in the automotive industry.
