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- Tasks: Support the Service Manager and lead the front-of-house team in a busy service department.
- Company: Franchised Motor Dealership in Coulsdon with a focus on professional growth.
- Benefits: Competitive salary, potential earnings up to £50,000, and career progression opportunities.
- Other info: Fast-paced environment with a supportive team and excellent customer satisfaction focus.
- Why this job: Step into management and make a real impact in a growing service department.
- Qualifications: Experience as a Service Advisor and strong communication skills required.
We have a great Assistant Service Manager role in the Coulsdon area - this is a great opportunity to step into management and build your leadership career within a busy, professional service department.
We're looking for a confident, driven individual who knows how a service desk runs and is ready to take on more responsibility. As Assistant Service Manager, you'll support the Service Manager in the day-to-day running of the department. You'll help lead the front-of-house team, keep operations running smoothly, and ensure customers receive an excellent experience every time.
Key Responsibilities:
- Support the Service Manager in overseeing daily operations
- Motivate and guide the Service Advisor team
- Maintain high levels of customer satisfaction
- Help drive department performance and profitability
- Handle escalated customer queries professionally
- Ensure smooth workflow between workshop and front desk
What We're Looking For:
- Strong experience as a Service Advisor
- Ready to step into a leadership/management role
- Excellent communication and organisation skills
- Customer-focused with a proactive approach
- Ability to work in a fast-paced environment
Package & Hours:
£36,000 Basic Salary | £50,000 OTE
Monday to Friday, 08:00 to 18:00
Saturdays: 1 in 3 (due to move to 1 in 4)
This is an ideal opportunity for someone looking to progress their career, gain management experience, and make a real impact in a growing service department.
Interested? Apply now or get in touch to find out more.
Assistant Service Manager in Coulsdon employer: The Solution Auto
Contact Detail:
The Solution Auto Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Service Manager in Coulsdon
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the lookout for an Assistant Service Manager role. You never know who might have the inside scoop on a great opportunity!
✨Tip Number 2
Prepare for interviews by practising common questions related to service management. Think about how you can showcase your experience as a Service Advisor and how it translates into leadership skills. Confidence is key!
✨Tip Number 3
When you get an interview, don’t just talk about your past roles—bring examples of how you've motivated teams or improved customer satisfaction. Show them you’re ready to step up and make a difference!
✨Tip Number 4
Apply through our website for the best chance at landing that Assistant Service Manager gig. We want to see your application and help you take that next step in your career!
We think you need these skills to ace Assistant Service Manager in Coulsdon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Service Advisor and any leadership roles you've had. We want to see how you can step into this Assistant Service Manager role, so align your skills with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your proactive approach will help maintain high customer satisfaction. We love a good story, so make it personal!
Showcase Your Communication Skills: Since excellent communication is key in this role, ensure your application reflects that. Keep your language clear and professional, but don’t be afraid to let your personality shine through. We’re looking for someone who can motivate a team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at The Solution Auto
✨Know Your Stuff
Before the interview, brush up on your knowledge of how a service desk operates. Be ready to discuss your experience as a Service Advisor and how it prepares you for the Assistant Service Manager role. This shows you're not just familiar with the job but genuinely interested in stepping up.
✨Show Leadership Potential
Think about examples from your past where you've motivated or guided a team. Prepare to share these stories during the interview to demonstrate your leadership skills. Companies want to see that you can inspire others and handle responsibilities effectively.
✨Customer Satisfaction is Key
Be prepared to talk about how you've maintained high levels of customer satisfaction in previous roles. Share specific instances where you handled escalated queries professionally. This will highlight your customer-focused approach, which is crucial for this position.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the department's goals and challenges. This shows your proactive attitude and genuine interest in contributing to the team's success. Plus, it gives you a chance to assess if the company is the right fit for you.