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- Tasks: Lead the front of house team and enhance customer experience in a busy dealership.
- Company: Franchised motor dealership with a focus on growth and development.
- Benefits: Competitive salary, OTE earnings, training opportunities, and career progression.
- Other info: Join a supportive team with strong relationships in the automotive industry.
- Why this job: Step up your career from Senior Service Advisor to management in a dynamic environment.
- Qualifications: Experience in a service department of a franchised motor dealership is essential.
Our client is looking to recruit a strong and passionate Front of House Manager. Your key role will be to oversee the Service Advisors, and everything front of house, maximising profitability through various methods. In addition to this, you will assist the Service Advisors as and when required, effectively deal with any customer issues and complaints.
The ideal applicant MUST have current experience within a service department of a franchised motor dealership.
Working hours/days: Monday to Friday 8am - 5.30pm
Salary: £35k Basic | £42,300 OTE
Your main responsibilities will include:
- To meet and exceed customer expectations in a customer focused environment.
- Be the first point of contact for customer queries and feedback within the department.
- Regularly review processes for improvement and monitor and working to monthly, quarterly and annual targets.
- Organise and prioritise work effectively to achieve targets in a timely and efficient manner.
- Responsible for the day to day running of the service reception and service advisors.
- You will also assist with the Service Manager with their day to day duties as this role is very much a stepping stone to further your career from a Senior Service Advisor to management!
This role would be a great position for a Senior Service Advisor, looking to take the next step in their career. You should have the drive and leadership skills to push the department forward, implementing new ideas along the way. A successful Front of House Manager must have the ability to work effectively in what can be a high pressurised environment.
There are also many other benefits our client is offering, but most importantly are the further training and development career prospects as a Front of House Manager.
Interested? Apply in confidence today!
Front of House Manager in Colne employer: The Solution Auto
Contact Detail:
The Solution Auto Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager in Colne
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who work at franchised dealerships. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions specific to the Front of House Manager role. Think about how you would handle customer complaints or improve service processes, and be ready to share your ideas!
✨Tip Number 3
Showcase your leadership skills! During interviews, highlight any experience you've had managing teams or projects. Employers love to see candidates who can motivate others and drive results.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that Front of House Manager position.
We think you need these skills to ace Front of House Manager in Colne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Front of House Manager role. Highlight your experience in service departments and any leadership roles you've had. We want to see how you can bring your skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience aligns with our needs. We love seeing genuine enthusiasm for the position.
Showcase Your Customer Service Skills: Since this role is all about customer interaction, make sure to highlight your customer service achievements. Share specific examples of how you've exceeded customer expectations in previous roles – we want to know how you handle challenges!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at The Solution Auto
✨Know Your Stuff
Make sure you brush up on your knowledge of the motor dealership industry, especially around service departments. Familiarise yourself with common customer queries and complaints, as well as the latest trends in automotive service. This will show that you're not just passionate but also informed.
✨Showcase Your Leadership Skills
As a Front of House Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experience where you've successfully managed a team or resolved conflicts. Highlight how you can inspire Service Advisors to meet and exceed targets.
✨Customer Focus is Key
Since this role revolves around customer satisfaction, be ready to discuss how you've handled difficult customer situations in the past. Share specific examples that showcase your problem-solving skills and your commitment to exceeding customer expectations.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask during the interview. This could be about the dealership's approach to customer service or how they measure success in the service department. It shows you're genuinely interested in the role and eager to contribute to their success.