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For Companies At a Glance
- Tasks: Lead a large after-sales team and drive service excellence.
- Company: Major automotive organisation on the beautiful Isle of Man.
- Benefits: Up to ÂŁ80,000 salary, ÂŁ110,000 OTE, and full relocation support.
- Why this job: Shape the future of after-sales and make a real impact.
- Qualifications: Experience in leading large teams and handling complex customer issues.
- Other info: Great career progression opportunities and leadership autonomy.
The predicted salary is between 64000 - 96000 ÂŁ per year.
Franchised Motor Dealership - Isle of Man
ÂŁ80,000 Basic + ÂŁ110,000 OTE + Relocation Support
Lead a High-Performing, Large-Scale After-Sales Operation
Are you an experienced After‑Sales Leader ready to take on a career‑defining management role? Do you thrive in large-team environments, driving service excellence, operational performance, and customer satisfaction at scale? This is a rare opportunity to join a major organisation on the Isle of Man, taking full ownership of a sizeable after‑sales division with responsibility for service delivery, customer experience, and team leadership.
The Opportunity
This isn’t just another after‑sales role - this is a strategic leadership position heading up a large, multi‑function team responsible for delivering outstanding service across a well‑established customer base. You’ll shape the future of the department, improve processes, enhance performance, and embed a culture of excellence across the entire operation. Relocation support is provided for the right candidate, making this a fantastic opportunity to transition into an exciting new chapter on the island.
Key Responsibilities
- Lead, manage and develop a large after‑sales team across multiple functions
- Take ownership of the full after‑sales lifecycle: service, repairs, warranty, escalation & customer experience
- Drive performance improvements across KPIs, SLAs, and team productivity
- Oversee complex service operations, ensuring first‑class customer satisfaction
- Work cross‑departmentally with Sales, Technical, Operations and Senior Leadership
- Deliver service excellence that protects and enhances brand reputation
- Implement strategic improvements across systems, processes, and communication flows
- Manage budgets, reporting, and high-level stakeholder relationships
- Foster a positive, high-performance team culture
Ideal Candidate Profile
You will be someone who:
- Has led large after‑sales, customer service, operations, or service delivery teams
- Brings strong leadership skills and experience in high-pressure environments
- Can confidently handle escalations, complex issues, and senior-level decision-making
- Understands service operations, warranty processes, complaints handling, and customer experience
- Can transform and elevate an after‑sales function through structure, clarity and innovation
- Communicates confidently at all levels - from customers to board-level stakeholders
- Thrives in an environment where you can own the department and make an impact
Industry experience could include: automotive, engineering, technical products, machinery, consumer goods, manufacturing or any service-driven sector.
Package & Benefits
- Up to ÂŁ80,000 basic salary
- ÂŁ110,000 OTE
- Full relocation support for candidates moving to the Isle of Man
- Career progression opportunities within a long-established business
- Leadership autonomy and the ability to shape the department
How to Apply
If you’re a strong leader ready to make a major impact in a senior after‑sales role, we want to hear from you.
Aftersales Manager in Castletown employer: The Solution Auto
Contact Detail:
The Solution Auto Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager in Castletown
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the hunt for an Aftersales Manager role. You never know who might have the inside scoop on opportunities that aren't advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its after-sales operations. Be ready to discuss how you can drive performance improvements and enhance customer satisfaction. Show them you mean business!
✨Tip Number 3
Practice your leadership pitch! Think about your past experiences leading teams and how you can translate that into success for their after-sales division. Confidence is key, so own your achievements!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that dream job on the Isle of Man.
We think you need these skills to ace Aftersales Manager in Castletown
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Manager role. Highlight your leadership experience and any relevant achievements in after-sales or customer service. We want to see how you can drive performance and enhance customer satisfaction!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this strategic leadership position. Share specific examples of how you've improved processes or led teams to success in the past.
Showcase Your Industry Knowledge: Demonstrate your understanding of the automotive or service-driven sector in your application. Mention any relevant experience with service operations, warranty processes, or customer experience that aligns with the job description.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Let’s get your journey started!
How to prepare for a job interview at The Solution Auto
✨Know Your Numbers
As an Aftersales Manager, you'll need to be familiar with KPIs and SLAs. Before the interview, brush up on relevant metrics from your previous roles. Be ready to discuss how you improved these figures and what strategies you implemented to drive performance.
✨Showcase Leadership Experience
This role requires strong leadership skills, so prepare examples of how you've successfully led large teams in high-pressure environments. Think about specific challenges you faced and how you motivated your team to achieve service excellence.
✨Understand the Customer Journey
Since customer experience is key in this position, be prepared to talk about how you've enhanced customer satisfaction in past roles. Share specific initiatives you’ve led that improved the after-sales lifecycle and resolved escalations effectively.
✨Communicate with Confidence
You’ll be interacting with various stakeholders, from customers to senior leadership. Practice articulating your thoughts clearly and confidently. Consider role-playing common interview questions with a friend to refine your communication style.
