At a Glance
- Tasks: Be the go-to person for customers, ensuring they have an amazing experience from start to finish.
- Company: Join a well-established motor dealership with a supportive and friendly team.
- Benefits: Enjoy a competitive salary, bonus opportunities, and fantastic benefits like 33 days annual leave.
- Other info: Great career progression opportunities and a dynamic work environment await you!
- Why this job: Make a real difference in customer service while building a long-term career in the automotive industry.
- Qualifications: Must have at least 1 year of main dealer Service Advisor experience and excellent communication skills.
Franchised Motor Dealership - Carlisle
42.5 Hours per Week
Mon-Fri 9am-6pm, 1 in 2 Saturdays 8am-1pm
Salary from £29,879 DOE + Bonus + Excellent Benefits
Our client, a successful and well-established main dealer, is looking to recruit an experienced Service Advisor to join their friendly and supportive aftersales team. This is an excellent opportunity for someone with a strong customer service background and at least 1 year of main dealer experience who is looking for long-term career progression within a respected automotive group.
You will be joining a business that genuinely values teamwork, communication and professional development. Each dealership operates like its own close-knit family, while also benefiting from the opportunities and stability of a larger dealer network.
The Role
As a Service Advisor, you will be the key link between customers and the workshop, ensuring every customer receives an outstanding experience from booking through to vehicle handover.
Key responsibilities include:
- Managing customer bookings and service enquiries
- Advising customers on maintenance and repair requirements
- Upselling additional work where appropriate
- Maintaining accurate records and handling confidential information
- Working to deadlines in a busy aftersales environment
- Delivering exceptional customer service at all times
We are looking for someone who can demonstrate:
- A minimum of 1 year's main dealer Service Advisor experience
- Excellent communication and interpersonal skills
- Experience within a customer service or sales environment
- Drive, commitment and enthusiasm
- The ability to work as part of a team while taking ownership of customer relationships
- A proven track record of delivering outstanding customer service
- Residence within a commutable distance of Carlisle
Salary & Bonus
Starting salary from £29,879 depending on experience
Performance-related bonus scheme
Benefits
- Industry-leading package
- 33 days annual leave including bank holidays
- Annual leave purchase and sale scheme
- Pension scheme and life assurance
- Vehicle purchase scheme
- Discounts on service, bodyshop and parts
- One paid volunteer day per year for a charity of your choice
- Cycle to Work scheme
- Access to the Perks at Work discount platform
Training & Development
Comprehensive training and development programme
Residential induction academy
Genuine career progression opportunities within a major dealer group
Long-term job security and support from an experienced management team
Interested, apply in confidence today.
