At a Glance
- Tasks: Lead a dynamic service team and enhance customer satisfaction in a thriving dealership.
- Company: Join a respected automotive business with a strong reputation in the industry.
- Benefits: Competitive salary, bonus scheme, company vehicle, and career progression opportunities.
- Other info: Supportive work environment with excellent growth potential.
- Why this job: Make a real impact by driving performance and leading a successful service operation.
- Qualifications: Experience in automotive service management and strong leadership skills required.
We are recruiting for an experienced Service Manager to join a successful dealership and take responsibility for the day-to-day running of the service department. This is an excellent opportunity for a driven and commercially focused individual who can lead a team, improve operational performance, and deliver an outstanding customer experience.
The Role: As Service Manager, you will be responsible for the overall performance of the service department, ensuring high standards across customer satisfaction, productivity, profitability, and team development.
- Leading and motivating service and workshop teams.
- Managing daily department operations.
- Driving customer satisfaction and retention.
- Monitoring KPIs, productivity, and financial performance.
- Ensuring efficient workshop processes.
- Managing customer escalations professionally.
- Supporting team development and performance improvement.
- Working closely with senior management to achieve business objectives.
We are looking for someone with:
- Proven experience within an automotive aftersales/service management role.
- Strong leadership and people management skills.
- A commercial mindset with the ability to drive performance.
- Excellent communication and customer management skills.
- Experience working within a main dealership environment (preferred).
What's On Offer:
- Basic salary of £45,000.
- Strong bonus scheme.
- The opportunity to lead a successful service operation.
- Career progression within a respected automotive business.
- Company vehicle.
- A professional and supportive working environment.
If you are an experienced Service Manager ready for your next challenge, we would love to hear from you.
Service Manager in Cambridge employer: The Solution Auto
Join a well-established family-owned franchised dealership in Guildford, where your skills as a Motor Vehicle Technician will be valued and rewarded. With competitive salaries ranging from £33,600 to £50,000 and a supportive work culture that prioritises employee growth, you will have the opportunity to excel in a busy workshop environment while maintaining high standards of customer service. Enjoy a balanced work-life with Monday to Friday hours and the chance to build long-lasting relationships within a team that truly cares about its employees.
