At a Glance
- Tasks: Be the go-to person for customers during their service journey and manage bookings efficiently.
- Company: Established motor dealership with a supportive and dynamic team.
- Benefits: Competitive salary, overtime pay, and a stable working environment.
- Other info: Genuine long-term career opportunities await you!
- Why this job: Join a fast-paced team and make a real difference in customer satisfaction.
- Qualifications: Experience as a Service Advisor and strong communication skills required.
We are currently recruiting for an experienced Service Advisor to join a busy and successful aftersales team within a well-established dealership operation. This is an excellent opportunity for a fully-fledged Service Advisor who thrives in a fast-paced environment, delivers first-class customer service, and can confidently manage the service process from start to finish.
The Role:
- Acting as the key point of contact for customers throughout the service and repair process
- Managing bookings, job cards, and workshop scheduling efficiently
- Upselling additional work and products where appropriate
- Liaising closely with the workshop and keeping customers updated on vehicle progress
- Delivering exceptional customer service and maintaining strong CSI performance
- Handling invoicing and vehicle handovers professionally
The Ideal Candidate:
- Previous experience as a Service Advisor within a main dealer
- Strong upselling ability with a proven track record
- Excellent communication and organisational skills
- Able to work efficiently under pressure in a high-volume environment
- Kerridge / CDK experience would be advantageous
- Full UK driving licence required
What's on Offer:
- £36,000 basic salary
- Realistic OTE of £53,700
- Monday to Friday working pattern
- Saturday rota paid as overtime
- Stable, supportive working environment
- Genuine long-term career opportunity
If you are an experienced Service Advisor looking for your next challenge with excellent earning potential, apply today.
Service Advisor in Brentford employer: The Solution Auto
Join a thriving team at our Brentford dealership, where we prioritise exceptional customer service and employee growth. With a competitive salary and overtime opportunities, we foster a supportive work culture that values your contributions and offers genuine long-term career prospects in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Brentford
✨Tip Number 1
Get to know the dealership inside out! Research their services, values, and customer feedback. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to keep customers in the loop and handle queries like a pro. Role-play with a friend or family member to boost your confidence.
✨Tip Number 3
Showcase your upselling skills! Think of examples from your past experience where you successfully upsold services or products. Be ready to share these stories during your interview to impress them.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s a great way to stay updated on any new opportunities that pop up.
We think you need these skills to ace Service Advisor in Brentford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Advisor role. Highlight your previous experience in a main dealer and any upselling successes you've had. We want to see how you can bring your skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this fast-paced environment. Share specific examples of how you've delivered exceptional customer service in the past.
Show Off Your Communication Skills:As a Service Advisor, communication is key. In your application, demonstrate your ability to liaise effectively with customers and the workshop. We love candidates who can keep everyone in the loop!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can't wait to hear from you!
How to prepare for a job interview at The Solution Auto
✨Know Your Stuff
Make sure you brush up on your knowledge of the service process and customer service best practices. Familiarise yourself with common issues that customers face and how to resolve them, as well as any specific systems like Kerridge or CDK that might come up during the interview.
✨Showcase Your Upselling Skills
Prepare examples of how you've successfully upsold services or products in the past. Be ready to discuss your approach and the results you achieved, as this is a key part of the role and will demonstrate your ability to contribute to the dealership's success.
✨Practice Your Communication
Since you'll be the main point of contact for customers, practice clear and confident communication. Role-play potential scenarios with a friend or family member, focusing on how you would keep customers informed about their vehicle's progress and handle any questions they might have.
✨Stay Calm Under Pressure
The environment can get hectic, so think of strategies to manage stress and stay organised. During the interview, share how you've handled busy situations in the past, highlighting your ability to prioritise tasks and maintain excellent customer service even when things get tough.
