At a Glance
- Tasks: Be the friendly face of our GP practice, managing patient interactions and admin tasks.
- Company: Join a dynamic medical practice focused on patient care and teamwork.
- Benefits: Flexible shifts, supportive team environment, and opportunities for personal growth.
- Other info: Fast-paced environment with a chance to learn about healthcare.
- Why this job: Make a real difference in patients' lives while developing valuable skills.
- Qualifications: Strong communication skills and a knack for organisation are essential.
The predicted salary is between 30000 - 40000 £ per year.
Would you like to work in a Dynamic Practice? We are looking for a GP receptionist to serve as the public face of our medical practice, managing patient interactions and a wide range of administrative tasks. The role demands strong organisational and communication skills to ensure the smooth operation of the surgery and a positive experience for patients.
Key Responsibilities
- Greet patients and visitors, and direct them in a courteous and efficient manner.
- Book new and follow‑up appointments, often using clinical IT systems.
- Manage patient check‑in and check‑out procedures.
- Handle requests for repeat prescriptions.
- Act as the central point of contact for patients, doctors, and other staff, answering calls, taking accurate messages, and routing calls appropriately.
- Provide a calming presence for anxious or distressed patients.
- Maintain, file, and update patient medical records (physical and electronic).
- Process requests for home visits and hospital referrals.
- Use computer software for data entry, word processing, and retrieval of patient information such as test results.
- Handle practice correspondence, including incoming and outgoing mail and faxes.
- Take payments for private services and issue receipts.
Work Environment
- Fast‑paced and challenging: The GP surgery is a busy, high‑pressure environment requiring multitasking and quick thinking.
- Stressful interactions: Interact regularly with patients who may be unwell, upset, or angry; calm, professional, and empathetic communication is essential.
- Confidentiality: Handle highly sensitive patient information with strict adherence to privacy policies.
- Team collaboration: Work as part of a multidisciplinary team, liaising with doctors, nurses, and other healthcare professionals.
- Flexible schedule: Shifts may include early starts, late finishes, and extended hours to provide patient access.
Essential Skills and Qualities
- Excellent telephone and interpersonal communication skills.
- Strong organisational skills, effective time management, and ability to multitask in a busy environment.
- Good computer skills, including proficiency with the practice's clinical system (TPP), word processing, and electronic communication tools.
- Attention to detail and meticulous record‑keeping.
- Commitment to maintaining patient confidentiality and professional conduct.
- Teamwork: Ability to work effectively as part of a multidisciplinary team.
Desirable Qualifications and Experience
- A good standard of GCSEs, especially in English and Maths.
- Some experience with computer systems and electronic filing; training may be provided.
- Familiarity with basic medical terminology and GP practice systems (e.g., Systm 1, Docman).
- Previous experience in a general practice or NHS environment is a plus.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975; a submission for Disclosure to the Disclosure and Barring Service (formerly CRB) will be required to check for any previous criminal convictions.
receptionist in City of Westminster employer: The Soho Square Surgery
Join our dynamic GP practice where you will be the welcoming face for patients, ensuring their experience is both positive and efficient. We pride ourselves on a supportive work culture that values teamwork and professional growth, offering flexible schedules and opportunities for training in a fast-paced environment. With a commitment to patient care and confidentiality, we provide a rewarding workplace for those looking to make a meaningful impact in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land receptionist in City of Westminster
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We think you need these skills to ace receptionist in City of Westminster
Some tips for your application 🫡
Show Off Your People Skills:In HR, it’s all about connecting with people! Make sure your CV highlights any experience where you’ve dealt with others, whether it’s through previous jobs, volunteering, or even group projects in uni. This shows that you’re not just about the paperwork, but are also eager to interact and engage with those around you.
Tailor Your Language:Using the right buzzwords can make a big difference. Sprinkle in phrases like 'conflict resolution', 'team dynamics', or 'employee engagement' in your application. This will show that you understand the HR world and that you’re ready to dive into the complexities of human relationships in the workplace.
Express Your Eagerness to Learn:As an entry-level candidate, highlight your motivation to grow in the HR field. In your cover letter, mention your interest in learning about recruitment processes, employee development, or workplace culture. Employers want to see that you’re ready to soak up knowledge and contribute to their team.
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How to prepare for a job interview at The Soho Square Surgery
✨Show Your People Skills
In HR, people skills are key, so be ready to chat about your past experiences working with teams or managing conflicts. Share examples that really highlight your emotional intelligence and ability to empathise with others—this will impress those interviewers at The Soho Square Surgery.
✨Brush Up on HR Tech Tools
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✨Be Prepared to Discuss Policies
Expect questions about HR policies, especially those related to recruitment and employee relations. Give thoughtful answers that demonstrate your understanding of HR practices, and don’t shy away from discussing how you'd approach certain scenarios—this shows you're ready to dive into the role.
✨Demonstrate Your Eagerness to Learn
Since this is an entry-level role, make sure you convey your motivation and willingness to learn. Talk about any relevant coursework or volunteer experiences that have prepared you for a career in HR. Showing a genuine desire to grow within the industry can leave a positive impression on the interviewers at The Soho Square Surgery.
