At a Glance
- Tasks: Serve delicious meals and drinks to guests in their rooms with a smile.
- Company: Join Firmdale Hotels, known for luxury and exceptional service in vibrant London.
- Benefits: Enjoy flexible hours, competitive pay, and staff discounts at our hotels.
- Other info: Work in the iconic Soho Hotel, a hub of creativity and style.
- Why this job: Be part of a dynamic team in a lively environment that values hospitality.
- Qualifications: No prior experience needed, just a passion for great service and teamwork.
The predicted salary is between 24000 - 36000 £ per year.
Are you passionate about hospitality and thrive in a bustling environment? Firmdale Hotels is renowned for its luxurious accommodations, exceptional service, and vibrant atmosphere. We are seeking an enthusiastic Room Service Waiter to join our highly successful team at The Soho Hotel, one of our most iconic and dynamic properties located in the heart of London.
Firmdale Hotels is a collection of award-winning boutique hotels located in London and New York. We pride ourselves on providing a unique and memorable experience for our guests, with each property showcasing distinctive design, outstanding service, and a commitment to excellence.
As a Room Service Waiter at The Soho Hotel, your primary role will be to ensure our guests receive impeccable service during their stay.
Responsibilities:
- Taking and delivering guest orders with efficiency and accuracy.
- Making personalised recommendations to enhance the guest experience.
- Ensuring all room service requests are fulfilled promptly and effectively.
- Maintaining a clean and organised service area.
- Collaborating with the kitchen and other hotel team members to provide seamless service.
- Handling guest inquiries and requests with professionalism and a positive attitude.
- Upholding the highest standards of customer service and hospitality.
What you Need:
- Thrive in a fast-paced environment and handle multiple tasks with ease.
- Deliver precise and accurate service, ensuring every detail meets our high standards.
- A genuine desire to provide outstanding service and create memorable experiences for our guests.
- Efficiently manage orders and communicate effectively with team members and guests.
- Work collaboratively within a team to achieve common goals and maintain a harmonious work environment.
What We Offer:.
- Competitive hourly rate of £16 - £17 inclusive of service charge.
- Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
- Discounted cinema tickets, gym membership, travel, retailers and restaurants
- Complimentary meals on shift
- Referral bonus scheme for recommending top talent
- Flexible scheduling without split shifts
- Dry cleaning service for work attire and discounted personal dry cleaning
- Enhanced holiday allowance based on length of service
- Season ticket loan for convenient commuting
- Ongoing training, professional development, and fully funded English lessons
- Regular social events, team activities, and fitness sessions
- Benefits like cycle to work scheme and annual long service awards
- One allocated paid day per year for volunteering work
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
- And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
- Proud winners of The Times Best Places to Work for both 2024 and 2025
- The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
- Manager of the Year – Helle Jensen – Cateys 2024
- Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024
- Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
- Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
- Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025
- Dorset Square Hotel – AA Breakfast Award 2025
- Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys 2024
- Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
- Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
- Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
- Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
- Whitby Hotel, Crosby Street and Warren Street - Michelin keys
- Number Sixteen - Best Boutique Hotels in London, The Times, 2024.
You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/
Join us at The Soho Hotel and be part of a team that values excellence, creativity, and a genuine passion for hospitality. Apply now to start your journey with Firmdale Hotels!
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Room Service Waiter in London employer: The Soho Hotel
At Firmdale Hotels, we pride ourselves on fostering a vibrant and inclusive work culture that values each team member's contributions. As a Room Service Waiter at The Soho Hotel, you will enjoy competitive benefits, opportunities for professional growth, and the chance to work in one of London's most iconic settings, all while delivering exceptional service to our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Room Service Waiter in London
✨Tip Number 1
Familiarise yourself with the menu and services offered at The Soho Hotel. Knowing the ins and outs of what you’ll be serving will not only impress during your interview but also show your genuine interest in the role.
✨Tip Number 2
Demonstrate your passion for hospitality by sharing personal experiences where you provided excellent service. This could be from previous jobs or even volunteer work, as it highlights your commitment to customer satisfaction.
✨Tip Number 3
Prepare to discuss how you handle high-pressure situations. As a Room Service Waiter, you’ll need to manage multiple orders and requests simultaneously, so showcasing your ability to stay calm and organised will be key.
✨Tip Number 4
Network with current or former employees of Firmdale Hotels if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Room Service Waiter in London
Some tips for your application 🫡
Understand the Role:Familiarise yourself with the responsibilities of a Room Service Waiter. Highlight your passion for hospitality and ability to thrive in a busy environment in your application.
Tailor Your CV:Make sure your CV reflects relevant experience in the hospitality industry. Emphasise any previous roles in food service or customer interaction, showcasing your skills that align with the job description.
Craft a Compelling Cover Letter:Write a cover letter that expresses your enthusiasm for working at Firmdale Hotels. Mention why you are drawn to The Soho Hotel specifically and how your values align with their commitment to exceptional service.
Proofread Your Application:Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, ensuring your application is polished and professional.
How to prepare for a job interview at The Soho Hotel
✨Know the Company
Before your interview, take some time to research Firmdale Hotels. Understand their values, the unique aspects of The Soho Hotel, and what sets them apart in the hospitality industry. This knowledge will help you demonstrate your genuine interest in the role.
✨Showcase Your Passion for Hospitality
As a Room Service Waiter, your enthusiasm for providing excellent service is crucial. Be prepared to share examples from your past experiences where you went above and beyond to ensure customer satisfaction. This will highlight your commitment to the hospitality industry.
✨Demonstrate Your Ability to Thrive Under Pressure
Working in a bustling environment like The Soho Hotel means you'll need to handle multiple tasks efficiently. Prepare to discuss how you've managed busy situations in the past, showcasing your ability to stay calm and organised while delivering top-notch service.
✨Ask Thoughtful Questions
At the end of the interview, take the opportunity to ask insightful questions about the team, the hotel's culture, or the expectations for the Room Service Waiter role. This not only shows your interest but also helps you determine if the position is the right fit for you.
