At a Glance
- Tasks: Welcome guests and manage check-in/check-out processes with a friendly vibe.
- Company: Join the award-winning Firmdale Hotels, known for luxury and exceptional service.
- Benefits: Competitive pay, great team culture, and opportunities for growth in hospitality.
- Other info: Dynamic work environment in the heart of London with career advancement potential.
- Why this job: Be the face of luxury hospitality and create memorable experiences for guests.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 24000 - 28000 £ per year.
Firmdale Hotels is a collection of award-winning luxury hotels located in the heart of London and New York.
Renowned for our unique design, exceptional service, and warm hospitality, we pride ourselves on creating memorable experiences for our guests.
Each of our properties, including the vibrant Soho Hotel, offers a distinctive blend of style and comfort.
We have an exciting opportunity for a dynamic Receptionist to join our highly successful team at The Soho Hotel.
As a vital member of our front office team, you will be the first point of contact for our guests, providing a warm welcome and ensuring their stay is seamless and enjoyable.
Your confident and engaging communication skills will help deliver inspirational service that exceeds guest expectations.
Responsibilities: Greet and welcome guests with a friendly and professional demeanour.
Manage check-in and check-out processes efficiently.
Handle guest inquiries, requests, and complaints promptly and courteously.
Coordinate with other departments to fulfil guest needs and enhance their experience.
Maintain an organised and tidy front desk area.
Assist with reservations and ensure accurate guest information is recorded.
Provide information about hotel facilities, services, and local attractions.
Ensure compliance with all hotel policies and procedures.
Receptionist employer: The Soho Hotel
At The Soho Hotel, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values collaboration and inclusivity. As a Night Concierge, you'll enjoy competitive pay, a structured work-life balance, and numerous benefits including ongoing training and professional development opportunities. Our commitment to employee wellbeing is reflected in our health cash plan, flexible scheduling, and regular social events, making it a rewarding place to grow your career while providing outstanding service to our guests.
