At a Glance
- Tasks: Lead a dynamic reception team to create unforgettable guest experiences.
- Company: Join the award-winning Firmdale Hotels, known for luxury and exceptional service.
- Benefits: Enjoy competitive pay, health plans, discounts, and flexible scheduling.
- Other info: Ongoing training, social events, and opportunities for professional development.
- Why this job: Be part of a vibrant community that values creativity and excellence in hospitality.
- Qualifications: Supervisory experience and a passion for delivering outstanding customer service.
The predicted salary is between 28066 - 30000 £ per year.
Are you passionate about delivering exceptional service and creating unforgettable guest experiences? Firmdale Hotels is seeking an enthusiastic and dedicated Reception Supervisor to join our prestigious team at The Soho Hotel.
At Firmdale Hotels, we pride ourselves on our unique approach to hospitality, combining luxury and comfort with a warm, welcoming atmosphere. Our hotels are renowned for their distinctive style, exceptional service, and attention to detail. As a member of our team, you'll be part of a vibrant community that values excellence and innovation in everything we do.
As a Reception Supervisor, you will play a crucial role in ensuring our guests receive outstanding service from the moment they arrive. You will lead and inspire our front office team, ensuring every interaction is professional, warm, and efficient.
Responsibilities:
- Supervising and supporting the reception team to deliver seamless and memorable guest experiences.
- Handling guest inquiries and resolving any issues promptly and effectively.
- Coordinating with other departments to ensure smooth operations and guest satisfaction.
- Training and mentoring new team members, fostering a positive and collaborative work environment.
- Maintaining impeccable presentation and adhering to the highest standards of hospitality.
What you Need:
- A keen willingness to work as part of a dynamic team.
- Proven supervisory experience in a customer-focused environment.
- Exceptional communication and interpersonal skills.
- A passion for detail and a commitment to delivering excellence.
- Warmth, enthusiasm, and impeccable presentation.
What We Offer:
- Competitive hourly rate of £13.80 plus service charge.
- Access to Wagestream, our financial wellbeing app.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies).
- Discounted cinema tickets, gym membership, travel, retailers and restaurants.
- Complimentary meals on shift.
- Referral bonus scheme for recommending top talent.
- Flexible scheduling without split shifts.
- Dry cleaning service for work attire and discounted personal dry cleaning.
- Enhanced holiday allowance based on length of service.
- Season ticket loan for convenient commuting.
- Ongoing training, professional development, and fully funded English lessons.
- Regular social events, team activities, and fitness sessions.
- Benefits like cycle to work scheme and annual long service awards.
- One allocated paid day per year for volunteering work.
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
- And much more!
Join us at The Soho Hotel and be part of a team that values excellence, creativity, and a genuine passion for hospitality. Apply now to start your journey with Firmdale Hotels!
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Reception Supervisor - London employer: The Soho Hotel
At The Soho Hotel, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values collaboration and inclusivity. As a Night Concierge, you'll enjoy competitive pay, a structured work-life balance, and numerous benefits including ongoing training and professional development opportunities. Our commitment to employee wellbeing is reflected in our health cash plan, flexible scheduling, and regular social events, making it a rewarding place to grow your career while providing outstanding service to our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor - London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Soho Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Soho Hotel
Don't be shy about reaching out to The Soho Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Supervisor - London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Soho Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Soho Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
