At a Glance
- Tasks: Lead the housekeeping team to ensure exceptional cleanliness and service throughout the hotel.
- Company: Join the renowned Firmdale Hotels, known for luxurious boutique experiences.
- Benefits: Competitive salary, health cash plan, flexible scheduling, and exclusive discounts.
- Other info: Enjoy ongoing training, social events, and opportunities for professional development.
- Why this job: Be part of a creative team in a vibrant environment that values personality and passion.
- Qualifications: Strong communication skills and a passion for outstanding customer service.
The predicted salary is between 22950 - 28050 £ per year.
Are you passionate about providing excellent customer service and maintaining exceptional standards?
We have an exciting opportunity for a Floor Housekeeper to join our highly successful team at The Soho Hotel, part of the renowned Firmdale Hotels.
Firmdale Hotels is known for its uniquely styled, luxurious boutique hotels located in the heart of London and New York.
At The Soho Hotel, we pride ourselves on our attention to detail, personalized service, and welcoming atmosphere that makes each guest's stay truly memorable.
As a Floor Housekeeper at The Soho Hotel, you will play a crucial role in ensuring our hotel is cleaned and maintained to the highest standard.
You will work closely with the Deputy Head Housekeeper and the Head Housekeeper to manage and lead the housekeeping team, ensuring exceptional cleanliness and service throughout the hotel.
Responsibilities
- Lead and supervise the housekeeping team during your shift.
- Ensure all guest rooms and public areas are cleaned to perfection.
- Maintain high standards of cleanliness and organisation throughout the hotel.
- Monitor and manage housekeeping supplies and equipment.
- Conduct regular inspections to ensure compliance with our quality standards.
- Assist with training new team members and provide ongoing support and guidance.
- Communicate effectively with the team and other departments to ensure smooth operations.
What you Need
- Ability to work under pressure in a fast-paced environment.
- Excellent attention to detail and organisational skills.
- Passion for delivering outstanding customer service.
- Strong communication and teamwork skills.
- A positive attitude and a proactive approach to problem-solving.
What We Offer
- We offer a competitive salary plus service charge and benefits to be discussed at venue
- Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
- Discounted cinema tickets, gym membership, travel, retailers and restaurants
- Complimentary meals on shift
- Referral bonus scheme for recommending top talent
- Flexible scheduling without split shifts
- Dry cleaning service for work attire and discounted personal dry cleaning
- Enhanced holiday allowance based on length of service
- Season ticket loan for convenient commuting
- Ongoing training, professional development, and fully funded English lessons
- Regular social events, team activities, and fitness sessions
- Benefits like cycle to work scheme and annual long service awards
- One allocated paid day per year for volunteering work
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!
About Us
Inspired by one of London's most creative and iconic neighbourhoods, The Soho Hotel is a celebration of modern art, bold design and the vibrant energy that has made Soho famous the world over.
Widely regarded as Soho's first luxury hotel when it opened in 2004, it sits on a quiet street at the heart of this buzzing entertainment district, surrounded by top London restaurants, theatre and music in every direction.
To work here is to be immersed in that creative spirit every day.
The Soho Hotel is a place where personality and passion are valued as much as skill, and where every member of the team plays a part in bringing an extraordinary guest experience to life.
- You'll be joining a team whose Awards and Accolades speak for themselves:
- Sunday Times Best Places to Work 2024, 2025 & 2026
- One Michelin Key, 2024, 2025
- Condé Nast Traveller 'Triple Crown', 2026
- Readers' Choice Awards, Condé Nast Traveller, 2025
- Best Hotels in London, The Telegraph, 2024
- Coolest Hotels in London, The Times, 2024
You can see a full list of our awards and accolades here
https://www. firmdalehotels. com/b/awards-accolades/
Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp.
Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility.
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom.
Documentation will be required at interview stage.
Floor Housekeeper in London employer: The Soho Hotel
At The Soho Hotel, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values collaboration and inclusivity. As a Night Concierge, you'll enjoy competitive pay, a structured work-life balance, and numerous benefits including ongoing training and professional development opportunities. Our commitment to employee wellbeing is reflected in our health cash plan, flexible scheduling, and regular social events, making it a rewarding place to grow your career while providing outstanding service to our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Housekeeper in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Soho Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Soho Hotel
Don't be shy about reaching out to The Soho Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Floor Housekeeper in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Soho Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Soho Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
