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For Companies At a Glance
- Tasks: Lead and coordinate events, ensuring every detail is perfect for guests.
- Company: Join Firmdale Hotels, known for luxury and exceptional service in London and New York.
- Benefits: Enjoy a vibrant work environment with opportunities for growth and unique perks.
- Why this job: Be part of a creative team that values memorable experiences and personal development.
- Qualifications: Previous experience in events or hospitality is preferred but not essential.
- Other info: This role is based in the lively Soho Hotel, a hub of creativity and culture.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about delivering
exceptional service and creating memorable experiences? We have an exciting
opportunity for an Events Supervisor to join our highly successful team at
Firmdale Hotels in our vibrant Soho Hotel.
Firmdale Hotels is renowned for its unique
design, personalized service, and commitment to excellence. With a portfolio of
luxury boutique hotels in London and New York, we offer a distinctive blend of
sophistication and warmth that makes every guest feel at home. Our award-winning
properties are a testament to our dedication to providing an unforgettable stay
for our guests.
As an Events Supervisor, you will play a
pivotal role in ensuring the seamless execution of events at our hotel. Your
confidence and engaging communication style will be key in delivering
inspirational service to our guests. Working closely with our Events team, you
will be responsible for overseeing the day-to-day operations of events,
ensuring every detail is meticulously planned and executed.
Please note this role will be offered on a fixed term contract (maternity cover)
Responsibilities:
- Supervise and lead the Events team, providing guidance and support to
ensure high standards are maintained. - Coordinate with clients to understand their event requirements and
deliver tailored solutions. - Ensure exceptional customer service is provided to all guests,
addressing any concerns promptly and professionally. - Manage event setups, from room arrangements to audio-visual equipment,
ensuring everything runs smoothly. - Oversee the execution of events, ensuring timelines are adhered to and
all aspects are handled efficiently. - Collaborate with other departments to ensure all event-related needs are
met. - Maintain accurate records and reports related to event operations and
client feedback. - Continuously seek opportunities to improve event processes and enhance
guest satisfaction.
What you Need:
- Experience in supervising a team, preferably within the hospitality or
events industry. - A passion for detail and a commitment to delivering exceptional service.
- Confidence in your abilities and strong interpersonal skills.
- Exceptional communication skills, both verbal and written.
- Excellent organisational skills and the ability to manage multiple tasks
simultaneously.
What
We Offer:
- Competitive hourly rate of £18 – £19 inclusive of service charge.
- Access to Wagestream our
financial wellbeing app. Stream your accrued earnings before pay day,
benefit from everyday savings and real time financial coaching. - Health cash
plan (including contributions towards dental, optical, alternative
and complementary therapies) - Discounted cinema tickets,
gym membership, travel, retailers and restaurants - Complimentary meals on shift
- Referral bonus scheme for
recommending top talent - Flexible scheduling without
split shifts - Dry cleaning service for
work attire and discounted personal dry cleaning - Enhanced holiday allowance
based on length of service - Season ticket loan for
convenient commuting - Ongoing training,
professional development, and fully funded English lessons - Regular social events, team
activities, and fitness sessions - Benefits like cycle to work
scheme and annual long service awards - One allocated paid day per
year for volunteering work - Exclusive discounts at
Design Hotels, staff sales, spa discounts, and product perks - And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning
group of 11 luxury hotels and 10 bars and restaurants in London and New York.
World renowned for their unique interiors and exceptional service, the hotels
are trailblazers in hospitality and design.
We are delighted to have been recognised by the
hospitality and travel industries for the great work our teams have
achieved. To name a few of our recent awards and accolades:
- Proud winners of
The Times Best Places to Work for both 2024 and 2025 - The Kings Award for Enterprise 2024 for
outstanding contribution to International Trade - Manager of the Year – Helle Jensen –
Cateys 2024 - Food & Beverage Manager of the
Year – Pedro Paulo – Hotel Cateys 2024 - Hotel Chef of the Year Finalist – Jamie
Atkinson – Hotel Cateys 2024 - Haymarket Hotel & The Soho Hotel –
One AA Rosette for Culinary Excellence and AA Breakfast Award 2025 - Covent Garden Hotel – One AA Rosette for
Culinary Excellence 2025 - Dorset Square Hotel – AA Breakfast Award
2025 - Ham Yard Hotel, Covent Garden Hotel and
Haymarket Hotel – Two Michelin Keys 2024 - Charlotte Street Hotel, The Soho Hotel,
Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024 - Ham Yard Hotel – two AA Rosettes for
Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA
Breakfast Award - Dorset Square Hotel – One AA Rosette for
Culinary Excellence, The Potting Shed, 2024 - Warren Street Hotel – Travel &
Leisure ‘IT List’ best hotels in the world - Whitby Hotel, Crosby Street and Warren
Street – Michelin keys - Number Sixteen – Best Boutique Hotels in
London, The Times, 2024.
You can see a full list of our awards and accolades
here:
Join us at The
Soho Hotel and be part of a team that values excellence, creativity, and a
genuine passion for hospitality. Apply now to start your journey with Firmdale
Hotels!
Firmdale Hotels
welcomes applicants from all backgrounds and is committed to an inclusive
workplace. Please let us know if you need adjustments during the recruitment
process.
In line with the Asylum and
Immigration Act 1996, we do require all applicants to have the eligibility to
live and work in the United Kingdom. Documentation will be required at
interview stage.
Events Supervisor employer: The Soho Hotel
Contact Detail:
The Soho Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Events Supervisor
✨Tip Number 1
Familiarise yourself with Firmdale Hotels' unique design and service philosophy. Understanding their brand values will help you demonstrate how your personal style aligns with their commitment to excellence during any interviews or networking opportunities.
✨Tip Number 2
Network within the events industry, especially with professionals who have experience in luxury hotels. Attend industry events or join relevant online groups to connect with people who can provide insights or even refer you to the position.
✨Tip Number 3
Showcase your passion for creating memorable experiences by sharing examples from your past roles. Prepare stories that highlight your problem-solving skills and ability to manage events successfully, as these will resonate well with the hiring team.
✨Tip Number 4
Research recent events hosted at the Soho Hotel and be ready to discuss them. This shows your genuine interest in the role and gives you a chance to suggest innovative ideas that could enhance future events, making you stand out as a candidate.
We think you need these skills to ace Events Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Events Supervisor position. Tailor your application to highlight your relevant experience in event management and customer service.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in events coordination, team leadership, and any relevant qualifications. Use bullet points for clarity and focus on achievements that demonstrate your ability to create memorable experiences.
Write a Strong Cover Letter: In your cover letter, express your passion for delivering exceptional service and how your background aligns with Firmdale Hotels' commitment to excellence. Be specific about why you want to work at their Soho Hotel and what unique qualities you bring to the team.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at The Soho Hotel
✨Show Your Passion for Events
Make sure to express your enthusiasm for event planning and management. Share specific examples of past events you've organised or contributed to, highlighting what made them successful and how you ensured exceptional service.
✨Understand Firmdale Hotels' Unique Style
Research Firmdale Hotels and their approach to hospitality. Familiarise yourself with their design philosophy and commitment to personalised service, so you can discuss how your values align with theirs during the interview.
✨Demonstrate Leadership Skills
As an Events Supervisor, you'll need to lead a team effectively. Prepare to discuss your leadership style and provide examples of how you've motivated and managed teams in previous roles, especially in high-pressure situations.
✨Prepare Questions About the Role
Have thoughtful questions ready to ask about the Events Supervisor position and the team dynamics at Firmdale Hotels. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
