At a Glance
- Tasks: Lead a vibrant restaurant team and ensure exceptional guest experiences.
- Company: Join the award-winning Firmdale Hotels, known for luxury and innovative design.
- Benefits: Enjoy competitive pay, flexible scheduling, and fantastic perks like discounted cinema tickets.
- Other info: Opportunities for professional development and a supportive, inclusive workplace.
- Why this job: Be part of a creative team in a dynamic environment that values excellence.
- Qualifications: Experience in a fast-paced, luxury venue and a passion for food and beverage.
The predicted salary is between 16 - 17 £ per hour.
Are you passionate about delivering exceptional customer service and have a keen eye for detail?
Firmdale Hotels is seeking a dedicated Restaurant Supervisor to join our award-winning team at The Soho Hotel.
Firmdale Hotels is renowned for its innovative design, unique style, and unparalleled service.
Our commitment to excellence has earned us a loyal clientele and numerous accolades within the hospitality industry.
The Soho Hotel, nestled in the heart of London, offers a vibrant and luxurious environment where both our guests and team members can thrive.
As a Restaurant Supervisor, you will play a pivotal role in ensuring the smooth operation of our restaurant and bar.
Your primary responsibility will be to oversee the daily activities, working closely with senior management and team members to maintain the highest standards of service and exceed our guests' expectations.
Responsibilities
- Manage and oversee the daily operations of the restaurant and bar, ensuring a seamless and high-quality service.
- Build and maintain strong, professional relationships with our guests, addressing any concerns and ensuring their experience is exceptional.
- Ensure all operations comply with health and safety regulations, company policies, and industry standards.
- Conduct daily briefings, motivate, develop, and retain a high-performing team, fostering a positive and collaborative work environment.
- Work alongside the Food and Beverage Manager to ensure that all food and drink offerings meet our exacting standards of quality.
- Effectively communicate any guest feedback or operational issues to the Food & Beverage Manager, ensuring timely resolution.
- Stay informed about industry trends and competitor activities to keep our offerings competitive and appealing.
- What you Need
- Proven experience as a Restaurant or Food & Beverage Supervisor in a fast-paced, luxury venue.
- A genuine passion for food and beverage, with extensive knowledge of quality products and ingredients.
- An understanding of the current market and awareness of potential competitors.
- Demonstrated ability to manage, lead, motivate, and develop a team.
- Strong communication skills to effectively interact with guests and team members.
- Excellent attention to detail to ensure the highest standards of service and compliance.
What We Offer
- Competitive hourly rate of £16.00 - £17.00 inclusive of service charge.
- Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
- Health cash plan(including contributions towards dental, optical, alternative and complementary therapies)
- Discounted cinema tickets, gym membership, travel, retailers and restaurants
- Complimentary meals on shift
- Referral bonus scheme for recommending top talent
- Flexible scheduling without split shifts
- Dry cleaning service for work attire and discounted personal dry cleaning
- Enhanced holiday allowance based on length of service
- Season ticket loan for convenient commuting
- Ongoing training, professional development, and fully funded English lessons
- Regular social events, team activities, and fitness sessions
- Benefits like cycle to work scheme and annual long service awards
- One allocated paid day per year for volunteering work
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York.
World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognised by the hospitalityand travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
- Proud winners of The Times Best Places to Work for both 2024 and 2025
- The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
- Manager of the Year – Helle Jensen – Cateys 2024
- Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024
- Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
- Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
- Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025
- Dorset Square Hotel – AA Breakfast Award 2025
- Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys 2024
- Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
- Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
- Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
- Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
- Whitby Hotel, Crosby Street and Warren Street - Michelin keys
- Number Sixteen - Best Boutique Hotels in London, The Times, 2024.
You can see a full list of our awards and accolades here: https://www. firmdalehotels. com/b/awards-accolades/
Join us at The Soho Hotel and be part of a team that values excellence, creativity, and a genuine passion for hospitality.
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace.
Please let us know if you need adjustments during the recruitment process.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom.
Documentation will be required at interview stage.
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Food and Beverage Supervisor in City of Westminster employer: The Soho Hotel
At The Soho Hotel, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values collaboration and inclusivity. As a Night Concierge, you'll enjoy competitive pay, a structured work-life balance, and numerous benefits including ongoing training and professional development opportunities. Our commitment to employee wellbeing is reflected in our health cash plan, flexible scheduling, and regular social events, making it a rewarding place to grow your career while providing outstanding service to our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Food and Beverage Supervisor in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Soho Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Soho Hotel
Don't be shy about reaching out to The Soho Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Food and Beverage Supervisor in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Soho Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Soho Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
