At a Glance
- Tasks: Lead the reception team and ensure every guest has an unforgettable experience.
- Company: Join the prestigious Firmdale Hotels, known for luxury and exceptional service.
- Benefits: Enjoy competitive salary, flexible scheduling, and exclusive discounts.
- Other info: Join a culture that values creativity and passion for hospitality.
- Why this job: Be part of a dynamic team in a renowned hotel group with growth opportunities.
- Qualifications: Experience in high-end hospitality and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
Are you ready to take your career to the next level with one of the most prestigious hotel groups in the industry? Firmdale Hotels is renowned for its award-winning hospitality, impeccable design, and exceptional service. Our properties, including the luxurious Soho Hotel, offer a unique blend of sophistication and comfort, making every guest's stay memorable.
We have an exciting opportunity for a Reception Manager to join our highly successful team at The Soho Hotel. As a Reception Manager, you will oversee the day-to-day operations of our Reception department, ensuring that every guest receives a personalised and unforgettable experience. In this pivotal role, you will be part of our dynamic management team, driving the success of our reception operations. You will need to be ambitious and adaptable, ready to handle a variety of scenarios with ease. Your leadership will be key in managing staff, from recruitment and training to ongoing employee relations. Your goal will be to ensure the team is performing at its best, providing top-tier customer service.
Responsibilities:
- Lead the reception team with enthusiasm, fostering a positive and productive work environment.
- Conduct annual appraisals, manage professional development, and ensure every team member reaches their full potential.
- Uphold the high standards of Firmdale Hotels, ensuring consistency in service and operations.
- Produce weekly and monthly departmental reports for the Deputy and General Manager.
- Assist with daily operations, demonstrating a hands-on approach when needed.
What you Need:
- Proven experience as a Reception Manager or Reception Supervisor in a high-end establishment.
- Strong leadership and motivational skills, with a passion for developing others.
- Excellent customer service skills, with the ability to communicate effectively and professionally.
- Ability to work well under pressure in a busy environment, adapting to various situations as they arise.
- A high level of understanding of current hospitality trends and competitor insights.
- Genuine passion for the hospitality industry and a desire to drive the hotel's success forward.
What We Offer:
- Competitive salary plus service charge and benefits to be discussed at venue.
- Access to Wagestream our financial wellbeing app.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies).
- Discounted cinema tickets, gym membership, travel, retailers and restaurants.
- Complimentary meals on shift.
- Referral bonus scheme for recommending top talent.
- Flexible scheduling without split shifts.
- Dry cleaning service for work attire and discounted personal dry cleaning.
- Enhanced holiday allowance based on length of service.
- Season ticket loan for convenient commuting.
- Ongoing training, professional development, and fully funded English lessons.
- Regular social events, team activities, and fitness sessions.
- Benefits like cycle to work scheme and annual long service awards.
- One allocated paid day per year for volunteering work.
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
- And much more!
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design. We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved.
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Reception Manager employer: The Soho Hotel - Front of House
Firmdale Hotels is an exceptional employer, offering a vibrant work culture that prioritises employee development and well-being. As a Reception Manager at The Soho Hotel, you will benefit from competitive salaries, flexible scheduling, and a range of perks including health cash plans and ongoing training opportunities. Join a prestigious hotel group renowned for its commitment to excellence and be part of a team that celebrates creativity and passion in hospitality.
Contact Details:
The Soho Hotel - Front of House Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at or with Firmdale Hotels. A friendly chat can open doors and give you insider info that could make all the difference.
✨Tip Number 2
Prepare for the interview by researching Firmdale Hotels' values and recent achievements. Show us that you’re not just another candidate; you’re genuinely excited about being part of our award-winning team!
✨Tip Number 3
Practice your leadership skills! Think of examples from your past experiences where you’ve successfully managed a team or handled a tricky situation. We want to see how you can bring that enthusiasm to our reception team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the Firmdale family.
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. We want to see your enthusiasm for creating memorable experiences for guests, so share any relevant stories or experiences that highlight this passion.
Tailor Your Application:Make sure to customise your application to reflect the specific requirements of the Reception Manager role. Highlight your leadership skills and experience in high-end establishments, as we’re looking for someone who can uphold our high standards.
Be Professional Yet Approachable:While it’s important to maintain professionalism in your written application, don’t be afraid to let your personality come through. We value a friendly and approachable attitude, so make sure your tone reflects that!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity at The Soho Hotel.
How to prepare for a job interview at The Soho Hotel - Front of House
✨Know Your Stuff
Before the interview, make sure you research Firmdale Hotels and their unique approach to hospitality. Familiarise yourself with their properties, especially The Soho Hotel, and understand their values and standards. This will help you demonstrate your genuine interest in the role and the company.
✨Showcase Your Leadership Skills
As a Reception Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style, how you motivate others, and any training or development initiatives you've implemented. This will show that you're ready to take charge.
✨Customer Service is Key
Highlight your customer service experience during the interview. Be ready to discuss specific situations where you went above and beyond for guests. This will illustrate your commitment to providing exceptional service, which is crucial for a role at a prestigious hotel like Firmdale.
✨Be Adaptable and Positive
The hospitality industry can be unpredictable, so it's important to convey your adaptability. Share examples of how you've handled pressure and unexpected challenges in previous roles. A positive attitude and the ability to think on your feet will resonate well with the interviewers.
