Luxury Hotel Reception Lead - Elevate Guest Experience

Are you ready to take your career to the next level with one of the most prestigious hotel groups in the industry? Firmdale Hotels is renowned for its award-winning hospitality, impeccable design, and exceptional service. Our properties, including the luxurious Soho Hotel, offer a unique blend of sophistication and comfort, making every guest's stay memorable.

We have an exciting opportunity for a Reception Manager to join our highly successful team at The Soho Hotel. As a Reception Manager, you will oversee the day-to-day operations of our Reception department, ensuring that every guest receives a personalised and unforgettable experience. In this pivotal role, you will be part of our dynamic management team, driving the success of our reception operations. You will need to be ambitious and adaptable, ready to handle a variety of scenarios with ease. Your leadership will be key in managing staff, from recruitment and training to ongoing employee relations. Your goal will be to ensure the team is performing at its best, providing top-tier customer service.

Responsibilities:

• Lead the reception team with enthusiasm, fostering a positive and productive work environment.
• Conduct annual appraisals, manage professional development, and ensure every team member reaches their full potential.
• Uphold the high standards of Firmdale Hotels, ensuring consistency in service and operations.
• Produce weekly and monthly departmental reports for the Deputy and General Manager.
• Assist with daily operations, demonstrating a hands-on approach when needed.

What you Need:

• Proven experience as a Reception Manager or Reception Supervisor in a high-end establishment.
• Strong leadership and motivational skills, with a passion for developing others.
• Excellent customer service skills, with the ability to communicate effectively and professionally.
• Ability to work well under pressure in a busy environment, adapting to various situations as they arise.
• A high level of understanding of current hospitality trends and competitor insights.
• Genuine passion for the hospitality industry and a desire to drive the hotel's success forward.

What We Offer:

• Competitive salary plus service charge and benefits to be discussed at venue.
• Access to Wagestream our financial wellbeing app.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies).
• Discounted cinema tickets, gym membership, travel, retailers and restaurants.
• Complimentary meals on shift.
• Referral bonus scheme for recommending top talent.
• Flexible scheduling without split shifts.
• Dry cleaning service for work attire and discounted personal dry cleaning.
• Enhanced holiday allowance based on length of service.
• Season ticket loan for convenient commuting.
• Ongoing training, professional development, and fully funded English lessons.
• Regular social events, team activities, and fitness sessions.
• Benefits like cycle to work scheme and annual long service awards.
• One allocated paid day per year for volunteering work.
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
• And much more!

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design. We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved.

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.