Bar Manager in City of Westminster

Are you passionate about providing exceptional customer experiences in a luxury setting? Firmdale Hotels invites you to become a key player in our highly successful team at The Soho Hotel, where elegance meets outstanding service. As our Bar Manager, you will oversee the daily operations of our esteemed hotel bar Refuel and manage a team of Bartenders, Cocktail Waiter and Barbacks. You will collaborate with senior management and wider teams to deliver unparalleled service that exceeds our guests’ expectations. No stock taking or ordering is required as part of your duties, so you can focus solely on team development, achieving budgets and running daily operations.

Firmdale Hotels is a collection of award‑winning, luxury boutique hotels and restaurants renowned for their unique design and exceptional service. Each property offers a distinctively stylish experience, reflecting our commitment to excellence and innovation in hospitality.

• Manage the bar’s day‑to‑day activities, ensuring smooth and efficient service.
• Establish and maintain strong, professional relationships with guests, consistently delivering inspirational service.
• Lead, motivate, and develop the bar team through effective training and solid leadership.
• Confidently handle guest complaints, finding prompt and satisfactory solutions.
• Create new cocktails and drink offerings that align with our brand, enhancing our menu with innovative choices.
• Ensure all team members adhere to correct measurements and licensing regulations.
• Work closely with the Food and Beverage Manager to ensure a seamless and high‑quality service.

• Proven experience as a Bar Manager in a fast‑paced, luxury venue.
• A deep passion for Food and Beverage, with extensive knowledge of beverages, quality products, and ingredients.
• Strong menu development skills, with the ability to innovate and enhance our offerings.
• Excellent personal presentation and communication skills.
• Demonstrated experience in managing and developing a team, with a talent for motivating others.
• Exceptional attention to detail, ensuring that every aspect of our service inspires and delights our guests.

• Competitive salary plus service charge to be discussed at venue.
• Access to Stream’s financial wellbeing app – stream your accrued earnings before pay day, benefit from everyday savings and real‑time financial coaching.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies).
• Discounted cinema tickets, gym membership, travel, retailers and restaurants.
• Complimentary meals on shift.
• Referral bonus scheme for recommending top talent.
• Flexible scheduling without split shifts.
• Dry cleaning service for work attire and discounted personal dry cleaning.
• Enhanced holiday allowance based on length of service.
• Season ticket loan for convenient commuting.
• Ongoing training, professional development, and fully funded English lessons.
• Regular social events, team activities, and fitness sessions.
• Benefits like cycle to work scheme and annual long‑service awards.
• One allocated paid day per year for volunteering work.
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
• And much more.

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.