Are you ready to embark on a rewarding journey with Firmdale Hotels? We are a collection of award-winning, luxury hotels located in London and New York, renowned for our unique interiors and exceptional service. We have an exciting opportunity for a Luggage Porter to join our highly successful team here at The Soho Hotel, one of our flagship properties in the heart of London.
As a Luggage Porter, you will play a crucial role in our front office team, ensuring that every guest experience is memorable from the moment they arrive. Your primary responsibility will be to assist the concierge desk with the smooth running of daily operations. This includes managing luggage, providing information, and fulfilling guest requests efficiently.
Responsibilities
- Welcome guests with warmth and impeccable presentation, offering assistance with their luggage upon arrival and departure.
- Deliver exceptional and inspirational service, acting as an ambassador for the hotel.
- Assist with the organisation and storage of luggage, ensuring it is handled with care.
- Provide accurate and helpful information about hotel facilities and local attractions.
- Support the concierge team with various tasks to ensure smooth daily operations.
- Address guest inquiries and resolve any issues promptly and professionally.
What you Need
- A keen willingness to work as part of a dynamic and dedicated team.
- A customer-focused attitude with a passion for delivering outstanding service.
- Excellent attention to detail and strong organisational skills.
- A confident and engaging communicator who can build rapport with guests.
- Enthusiasm and a positive attitude in a fast-paced environment.
What We Offer
- Competitive hourly rate of £13.5 - £15 inclusive of service charge.
- Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
- Health cash plan(including contributions towards dental, optical, alternative and complementary therapies)
- Discounted cinema tickets, gym membership, travel, retailers and restaurants
- Complimentary meals on shift
- Referral bonus scheme for recommending top talent
- Flexible scheduling without split shifts
- Dry cleaning service for work attire and discounted personal dry cleaning
- Enhanced holiday allowance based on length of service
- Season ticket loan for convenient commuting
- Ongoing training, professional development, and fully funded English lessons
- Regular social events, team activities, and fitness sessions
- Benefits like cycle to work scheme and annual long service awards
- One allocated paid day per year for volunteering work
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
- And much more!!
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Contact Details:
The Soho Hotel - Concierge Recruitment Team
