At a Glance
- Tasks: Lead a team of 250 to deliver exceptional customer experiences and manage operational standards.
- Company: Join The Sofa Delivery Company, where we value pride in our work and teamwork.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Enjoy a varied role with no two days the same!
- Why this job: Make a real impact by leading a diverse team and enhancing customer satisfaction.
- Qualifications: Proven leadership skills and experience in managing large teams.
The predicted salary is between 50000 - 60000 £ per year.
About The Sofa Delivery Company
At The Sofa Delivery Company, we know that a sofa is one of the most meaningful things someone can buy. That's why we're on a mission to be the best two-person delivery company around, delivering great experiences to our customers that count. We're big believers that a great job is not just something you have, it's something you take pride in creating. You'll be working alongside team members who live for the challenge and variety of our roles. No day is the same with us, and that's the joy.
Your new role
As a Regional Manager you will be leading our Customer Delivery Centres and its outbases to success. You will be managing the operational standards for your sites, ensuring their safe and efficient running. With a team of approximately 250 colleagues delivering an estimated £250m worth of customer deliveries, from a minimum of 2 different retail brands (DFS and Sofology), whilst ensuring we achieve our commitments in line with agreed SLAs to ensure optimum revenue performance. As well as looking after your colleagues, you'll also be managing key relationships with internal stakeholders, both regionally and nationally.
What you'll be doing
- Strategic Regional Leadership: Provide inspirational leadership to 250 colleagues, driving engagement, championing diversity, and fostering high-performance teams.
- Massive Scale Accountability: Oversee approximately £250m worth of customer deliveries across our brands, DFS and Sofology, collaborating with the Operations Director on key strategic initiatives.
- Customer-Centric Excellence: Cultivate a culture that puts the customer at the heart of all operations, relentlessly pursuing continuous improvement and robust complaint resolution.
Regional Manager in Southampton employer: The Sofa Delivery Company
At The Sofa Delivery Company, we pride ourselves on creating a vibrant and supportive work environment where every team member is valued. As a Regional Manager, you will not only lead a dedicated team of 250 colleagues but also enjoy opportunities for personal and professional growth within a company that champions diversity and customer-centric excellence. With a focus on delivering exceptional experiences, you'll find that no day is the same, making this an exciting place to build a meaningful career.
