Outbase Team Leader in Peterborough

About The Sofa Delivery Company

At The Sofa Delivery Company, we know that a sofa is one of the most meaningful things someone can buy. That’s why we’re on a mission to be the best two-person delivery company around, delivering great experiences to our customers that count.

We’re big believers that a great job is not just something you have, it’s something you take pride in creating. You’ll be working alongside team members who live for the challenge and variety of our roles. No day is the same with us, and that’s the joy.

Our installation experts are given the tools, training and support to make moments matter. We recognise and reward our people for going the extra mile, for our customers and each other. Whether you’re in the warehouse, out on the road, or in a customer’s home, at SoDelCo, you’ll deliver moments that matter.

We’re an equal opportunities employer and are passionate about building a diverse and inclusive workplace. We love to celebrate and encourage people to be their true selves. We do not discriminate based on race, religion, nationality, gender, sexual orientation, age, marital state, or disability status. Everyone is welcome.

Across our Group, we’re committed to a culture where everyone feels welcome, valued, and can thrive at work. We celebrate diverse voices, champion inclusion, and support each other through our growing colleague networks. We invest in partnerships that drive change, from supporting Doncaster Pride and introducing the Hidden Disabilities Sunflower, to partnering with Carers UK and developing leaders with Diversity in Retail. We’re proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve. So, if your experience doesn’t quite match the specification, we’d still really love to hear from you.

Your new role

At The Sofa Delivery Company, we’re all about delivering moments that matter. As a Shift Manager, you’ll be right at the heart of our operation - leading our driving teams, keeping things running smoothly, and making sure every customer gets a seamless delivery experience.

With our 4 on, 4 off shift pattern, 7am to 7pm, you’ll have a great balance between work and home life, giving you time to recharge while making a real impact.

What you’ll be doing

• Think Customer
  • Keep deliveries running smoothly, working closely with warehouse teams to get orders to customers on time.
  • Lead your team to deliver top-tier service, ensuring we always meet the Customer Promise.
  • Take charge of daily vehicle debriefs, monitor delivery performance, and share customer feedback to drive improvements.
  • Support the Transport Manager with accident investigations, compliance, and fleet efficiency.
• Aim High
  • Lead by example - coaching, developing, and motivating your team every step of the way.
  • Maintain high vehicle and driver compliance standards, from safety checks to fleet tracking.
  • Keep Health & Safety front and centre, ensuring warehouse and vehicle standards are top-notch.
  • Work closely with stores to manage stock changeovers efficiently.
• Be Real
  • Recruit and onboard new drivers, giving them a first-class induction.
  • Regularly review team performance, providing feedback and support where needed.
  • Plan ahead to ensure full team cover during peak and busy periods.
  • Support your team’s wellbeing, managing absences and people issues with care and fairness.

Is This Role for You?

• Experience in people management, coaching, and driving high performance.
• Strong customer service skills - you know how to keep standards high.
• Knowledge of transport operations and compliance (CPC qualification is a plus or a willingness to work towards it).
• Health & Safety awareness - IOSH qualification preferred.
• Desirable to be fully conversant with the Transport Law governing Driving Hours.
• IOSH Health & Safety qualification preferable.
• Excellent customer service skills.
• Operational management, planning and scheduling skills.
• Professional conduct at all times.
• Smart and presentable appearance at all times.
• Proven experience of people management.
• Experience of encouraging great performance and managing poor performance as required.

The Sofa Delivery Company Benefits

• 30% colleague + 15% friends & family discount across the Group (DFS, Sofology, Dwell).
• Access to a wide range of perks, including amazing retailer and days out discounts.
• We offer colleagues a wide range of wellbeing support and services to help maintain a happy and healthy mind, body and life.
• Company Pension Scheme.
• Group Sharesave Scheme.
• Life Assurance & Company Sick Pay.
• Enhanced maternity, paternity and adoption leave.