At a Glance
- Tasks: Engage with customers to help them find their dream sofa and provide exceptional service.
- Company: Join DFS, the UK's leading sofa retail specialist since 1969.
- Benefits: Enjoy a fun team environment, recognition for your hard work, and opportunities for growth.
- Other info: We celebrate diversity and are committed to an inclusive workplace.
- Why this job: Be the face of the store and make a real impact on customer experiences.
- Qualifications: Natural flair for customer engagement and a positive, friendly attitude.
The predicted salary is between 22000 - 26000 £ per year.
Your new role
About Us:
It takes a whole lot of passion to be at the centre of what makes a house feel like home and that's just what we do at DFS. We're the leading sofa retail specialist in the UK, helping people find a comfy seat on their great quality sofas since 1969.
About the role:
As a Customer Experience Advisor, you will use your passion and infectious enthusiasm to support our customers throughout their journey. You will connect with them, to understand their inspirations, individual style and lifestyle to help them find their dream sofa.
Working together in your close knit team, you will be the face of the store and will become a DFS expert, knowing everything about our range from how firm or squishy, to our selection of fabrics and leathers, and using your expertise to provide an exceptional, personalised shopping experience to every customer.
What you'll be doing:
- Warmly greet customers and engage with them in a friendly and professional manner
- Ask questions and listen to customers to learn about their wants and needs to help guide them to find their perfect sofa
- Maintain thorough knowledge of DFS products, their features, benefits and cost
- Completing customer orders via an Apple iPad & completing finance applications
- Work collaboratively with the team and senior managers to provide feedback and continually improve the standards of service we offer
- Maintaining customer contact over the phone and by email, and supporting with the administration tasks
- Represent DFS values and those of our brand partners in everything that you do
The role is for you if...
- You have a natural flair for engaging with customers and thrive in a customer facing role
- You're confident to proactively approach customers and discuss their needs
- You're able to build positive relationships within the store
- You're motivated by targets and KPIs
- You've got a dedicated work ethic and want to be recognised and rewarded for it
- You want to work in a team environment where everyone is welcome and you can have fun
- You have great attention to detail - you'll be ordering furniture that is handmade to your customers' specifications
- You have a willingness to learn and a positive and friendly attitude
- You enjoy being an administration whizz
Our Commitment to Inclusion:
DFS are committed to a culture where everyone feels welcome, valued, and can thrive at work. We celebrate diverse voices, champion inclusion, and support each other through our growing colleague networks. We invest in partnerships that drive change, from introducing the Hidden Disabilities Sunflower and supporting Doncaster Pride, to partnering with Carers UK and developing leaders with Diversity in Retail.
We're proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve. So, if your experience doesn't quite match the specification, we'd still really love to hear from you.
(All roles are subject to satisfactory DBS checks.)
Customer Experience Advisor in Hove employer: The Sofa Delivery Company
At DFS, we pride ourselves on being more than just a sofa retailer; we are a community that values passion, inclusivity, and personal growth. As a Customer Experience Advisor, you will thrive in a supportive team environment where your contributions are recognised and rewarded, and you will have access to ongoing training and development opportunities. Located in the heart of the UK, our vibrant work culture encourages collaboration and celebrates diversity, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor in Hove
✨Tip Number 1
Get to know DFS inside out! Familiarise yourself with our products, from the squishiness of the sofas to the different fabrics. This knowledge will help you connect with customers and show them you're the expert they need.
✨Tip Number 2
Practice your people skills! Engage with friends or family as if they were customers. Ask questions, listen actively, and respond to their needs. This will help you feel more confident when chatting with real customers in-store.
✨Tip Number 3
Show off your enthusiasm! When you apply through our website, let your passion for customer service shine through. Share why you love helping people find their perfect sofa and how you can make their shopping experience unforgettable.
✨Tip Number 4
Teamwork makes the dream work! Be ready to collaborate with your future colleagues. Highlight your ability to work well in a team during interviews, and share examples of how you've contributed to a positive team environment in the past.
We think you need these skills to ace Customer Experience Advisor in Hove
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm shine through in your application! We want to see how much you care about helping customers find their perfect sofa. Share any relevant experiences that highlight your passion for customer service.
Know Your Stuff:Familiarise yourself with DFS products and values before applying. We love candidates who can demonstrate knowledge about our sofas and the unique features we offer. It shows us you're serious about joining our team!
Be Personable:Your written application should reflect your friendly and approachable nature. Use a conversational tone and don’t be afraid to let your personality come through. We’re looking for someone who can connect with customers effortlessly!
Apply Through Our Website:Make sure to submit your application through our official website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Sofa Delivery Company
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of DFS products. Familiarise yourself with different sofa styles, fabrics, and features. This knowledge will help you answer questions confidently and show your passion for the role.
✨Engage with Enthusiasm
During the interview, let your natural flair for engaging with customers shine through. Practice how you would warmly greet a customer and ask open-ended questions to understand their needs. This will demonstrate your ability to connect with people, which is key for a Customer Experience Advisor.
✨Show Team Spirit
Highlight your ability to work collaboratively in a team environment. Share examples of how you've contributed to team success in the past. This will show that you value teamwork and are ready to support your colleagues at DFS.
✨Be Ready to Learn
Express your willingness to learn and adapt. Discuss any experiences where you've quickly picked up new skills or knowledge. This attitude will resonate well, especially since DFS values continuous improvement and development.
