At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive operational success.
- Company: Join The Sofa Delivery Company, where we value meaningful work and great team spirit.
- Benefits: Enjoy competitive salary, bonuses, discounts, and comprehensive wellbeing support.
- Other info: We celebrate diversity and are committed to creating an inclusive workplace.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in logistics and proven people leadership skills are essential.
The predicted salary is between 50000 - 65000 £ per year.
About The Sofa Delivery Company
At The Sofa Delivery Company, we know that a sofa is one of the most meaningful things someone can buy. That's why we're on a mission to be the best two-person delivery company around, delivering great experiences to our customers that count. We're big believers that a great job is not just something you have, it's something you take pride in creating. You'll be working alongside team members who live for the challenge and variety of our roles. No day is the same with us, and that's the joy.
Your new role
As a Regional Manager you will be leading our Customer Delivery Centres and its outbases to success. You will be managing the operational standards for your sites, ensuring their safe and efficient running. With a team of approximately 250 colleagues delivering an estimated £250m worth of customer deliveries, from a minimum of 2 different retail brands (DFS and Sofology), whilst ensuring we achieve our commitments in line with agreed SLAs to ensure optimum revenue performance. As well as looking after your colleagues, you'll also be managing key relationships with internal stakeholders, both regionally and nationally.
What you'll be doing
- Strategic Regional Leadership: Provide inspirational leadership to 250 colleagues, driving engagement, championing diversity, and fostering high-performance teams.
- Massive Scale Accountability: Oversee approximately £250m worth of customer deliveries across our brands, DFS and Sofology, collaborating with the Operations Director on key strategic initiatives.
- Customer-Centric Excellence: Cultivate a culture that puts the customer at the heart of all operations, relentlessly pursuing continuous improvement and robust complaint resolution.
- SLA & Performance Ownership: Ensure the region consistently meets and exceeds all customer metrics and SLAs (including NPS and CPO) through strong cross-functional collaboration.
- Financial & Budgetary Control: Manage an annual budget of £6m-£8m, driving effective cost management across overtime, agency staff, and external contractor spend.
- Talent Development & Coaching: Support, coach, and motivate CDC and Warehouse Managers to embed high standards of leadership across the region.
- Rigorous Health & Safety: Hold ultimate accountability for the health, safety, and welfare of all regional colleagues, continuously striving for a zero-harm workplace.
- Regulatory Compliance: Partner closely with Fleet Services to ensure 100% compliance with all vehicle and transport regulations.
- Cross-Functional Synergy: Build trusted relationships with retail, buying, merchandising, finance, and audit functions to support overarching business objectives.
- Status Quo Challenger: Act as a change agent, comfortably challenging the leadership team with innovative ways of working to boost service and efficiency.
The role is for you if...
- You have a background in logistics.
- Proven experience of extensive people leadership.
- Excellent people skills and able to communicate professionally at all levels.
- Great analytical skills.
- Ability to influence colleagues at all levels.
- Ability to deliver results through the effective leadership of your people.
- Thorough understanding of driving and working time regulations.
- Proven experience of delivering successful change management & performance improvement programmes.
- Self-motivated and highly resilient.
- Strong financial and commercial acumen.
The Sofa Delivery Company Benefits
- A competitive salary and a quarterly bonus based on delivering outstanding customer service to our customers.
- 30% colleague + 15% friends & family discount across the Group.
- Access to a wide range of perks, including amazing retailer and days out discounts.
- We offer colleagues a wide range of wellbeing support and services to help maintain a happy and healthy mind, body and life.
- Free, on-site, physio sessions.
- Company Pension Scheme.
- Group Sharesave Scheme.
- Life Assurance & Company Sick Pay.
- Enhanced maternity, paternity and adoption leave.
We're committed to a culture where everyone feels welcome, valued, and can thrive at work. We celebrate diverse voices, champion inclusion, and support each other through our growing colleague networks. We invest in partnerships that drive change, from supporting Doncaster Pride and introducing the Hidden Disabilities Sunflower, to partnering with Carers UK and developing leaders with Diversity in Retail. We're proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve. So, if your experience doesn't quite match the specification, we'd still really love to hear from you.
Regional Manager in Cove employer: The Sofa Delivery Company
The Sofa Delivery Company in Ipswich is an exceptional employer, offering a competitive salary and a strong commitment to work-life balance with a 4-on/4-off schedule. Employees benefit from significant discounts on products, ample career progression opportunities, and a diverse, inclusive workplace culture where every contribution is valued. Join us to be part of a team that truly appreciates your efforts and supports your growth.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Manager in Cove
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like The Sofa Delivery Company and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at The Sofa Delivery Company!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like The Sofa Delivery Company keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Regional Manager in Cove
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to The Sofa Delivery Company:This is your chance to really connect with the team at The Sofa Delivery Company. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at The Sofa Delivery Company
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with The Sofa Delivery Company.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show The Sofa Delivery Company that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at The Sofa Delivery Company. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
