At a Glance
- Tasks: Engage with customers to help them find their dream sofa and provide exceptional service.
- Company: Join DFS, the UK's leading sofa retail specialist since 1969.
- Benefits: Enjoy a fun team environment, recognition for your hard work, and opportunities for growth.
- Other info: We celebrate diversity and are committed to creating an inclusive workplace.
- Why this job: Be the face of DFS and make a real impact on customers' home experiences.
- Qualifications: Passion for customer service, great communication skills, and a willingness to learn.
The predicted salary is between 22000 - 26000 £ per year.
About Us: It takes a whole lot of passion to be at the centre of what makes a house feel like home and that's just what we do at DFS. We're the leading sofa retail specialist in the UK, helping people find a comfy seat on their great quality sofas since 1969.
About the role: As a Customer Experience Advisor, you will use your passion and infectious enthusiasm to support our customers throughout their journey. You will connect with them, to understand their inspirations, individual style and lifestyle to help them find their dream sofa. Working together in your close-knit team, you will be the face of the store and will become a DFS expert, knowing everything about our range from how firm or squishy, to our selection of fabrics and leathers, and using your expertise to provide an exceptional, personalised shopping experience to every customer.
What you'll be doing:
- Warmly greet customers and engage with them in a friendly and professional manner.
- Ask questions and listen to customers to learn about their wants and needs to help guide them to find their perfect sofa.
- Maintain thorough knowledge of DFS products, their features, benefits and cost.
- Completing customer orders via an Apple iPad & completing finance applications.
- Work collaboratively with the team and senior managers to provide feedback and continually improve the standards of service we offer.
- Maintaining customer contact over the phone and by email, and supporting with the administration tasks.
- Represent DFS values and those of our brand partners in everything that you do.
The role is for you if...
- You have a natural flair for engaging with customers and thrive in a customer-facing role.
- You're confident to proactively approach customers and discuss their needs.
- You're able to build positive relationships within the store.
- You're motivated by targets and KPIs.
- You've got a dedicated work ethic and want to be recognised and rewarded for it.
- You want to work in a team environment where everyone is welcome and you can have fun.
- You have great attention to detail - you'll be ordering furniture that is handmade to your customers' specifications.
- You have a willingness to learn and a positive and friendly attitude.
- You enjoy being an administration whizz.
Our Commitment to Inclusion: DFS are committed to a culture where everyone feels welcome, valued, and can thrive at work. We celebrate diverse voices, champion inclusion, and support each other through our growing colleague networks. We invest in partnerships that drive change, from introducing the Hidden Disabilities Sunflower and supporting Doncaster Pride, to partnering with Carers UK and developing leaders with Diversity in Retail. We're proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve. So, if your experience doesn't quite match the specification, we'd still really love to hear from you.
(All roles are subject to satisfactory DBS checks.)
Customer Experience Advisor in Bolton employer: The Sofa Delivery Company
At DFS, we pride ourselves on being more than just a leading sofa retail specialist; we are a community that values passion, teamwork, and personal growth. As a Customer Experience Advisor, you will thrive in a supportive environment where your enthusiasm for customer service is celebrated, and you will have access to ongoing training and development opportunities. Our inclusive work culture ensures that every voice is heard, making DFS not just a place to work, but a place to belong.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor in Bolton
✨Tip Number 1
Get to know DFS inside out! Familiarise yourself with our products, from the different types of sofas to the fabrics we offer. This knowledge will help you connect with customers and show them that you're the go-to expert they need.
✨Tip Number 2
Practice your people skills! Engage with friends or family as if they were customers. Ask questions, listen actively, and respond to their needs. This will help you feel more confident when chatting with real customers in-store.
✨Tip Number 3
Show your enthusiasm! When you’re passionate about helping customers find their dream sofa, it shines through. Smile, be friendly, and let your personality come out – it makes a world of difference in creating a welcoming atmosphere.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed and shows you’re serious about joining the DFS team. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Experience Advisor in Bolton
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm shine through in your application! We want to see how much you care about helping customers find their perfect sofa. Share any relevant experiences that highlight your passion for customer service.
Know Your Stuff:Familiarise yourself with DFS products and the sofa market. Mentioning specific features or styles in your application can show us that you're serious about becoming a Customer Experience Advisor and that you’re ready to dive into our world.
Be Personable:We love a friendly vibe! Make sure your application reflects your personality. Use a conversational tone and don’t be afraid to let your unique voice come through. We want to know the real you!
Apply Through Our Website:To make things easier for both of us, apply directly through our website. It’s straightforward and ensures your application lands right where it needs to be. Plus, it shows you’re keen on joining the DFS family!
How to prepare for a job interview at The Sofa Delivery Company
✨Know Your Products Inside Out
Before the interview, make sure you familiarise yourself with DFS's range of sofas, fabrics, and features. Being able to discuss specific products confidently will show your passion for the role and impress the interviewers.
✨Showcase Your Customer Engagement Skills
Prepare examples from your past experiences where you've successfully engaged with customers. Highlight how you listened to their needs and provided tailored solutions, as this is key for a Customer Experience Advisor.
✨Demonstrate Team Spirit
Since the role involves working closely with a team, think of instances where you've collaborated effectively with others. Share how you contributed to a positive team environment and helped achieve common goals.
✨Embrace the Company Values
Research DFS's commitment to inclusion and customer service. Be ready to discuss how your personal values align with theirs, and express your enthusiasm for contributing to a workplace that celebrates diversity and teamwork.
